Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:21
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Not ready for guests
It is rally impressive,but not really ready for guests. Minimal instructions as to how to use things like the TV or the fireplace or the multi shower head shower upstairs. Lights went on and off spontaneously. The hot tub/infinity swim pool was half broken. It's WAY up a super winding road and a night difficult to find. There was no shampoo, conditioner, laundry detergent, kleenex, dish rag or sponge and only two roles of toilet paper. It just wasn't ready for guests. It's a beautiful spot and we did enjoy our time, it was a bit frustrating to have to travel down 35 minutes and back up 35 minutes just to get supplies that should have been available.
Thank you for your response and we will look into this as others haven't had the same experience. There is a book in the house that has all the information needed for check in check out, tv's wifi and such. The swim spa control panel did indeed die and we've been working with the spa company for weeks trying to get this resolved. As it relates to the toilet paper, sponges and dish rags I'll talk with the cleaning company about that. We're glad you enjoyed your stay and do welcome you back.
Walk in the Clouds
An excellent property. The rooms are somewhat "chopped-up" but the deck provides a larger gathering space.
A walk in the clouds !
The house was very nice and the area was beautiful! As we first arrived the house was 82° inside 😳�! There was a note inside saying the air condition was out and would not be looked at till the next day between 11 and 1 o’clock Pm! Unfortunately the air-conditioning did not get back running until after 4:00 PM that evening ! I have requested a compensation for not having air conditioning for over 24 hours of our two night stay ! There was some difficulties understanding some of the electronics in the home n swim spa because there were no instructions ! We would greatly appreciate compensation in order for us to consider returning or using cottonwood property’s in the future!
Thank you for your feedback and for staying at A Walk In The Clouds. It was nice meeting you and spending time with you while the AC company was there and yes it was unfortunate that the company couldn't come same day and them didn't have the right tool delaying it further. You should have seen the credit on your account and it was a very kind gesture for you to leave the owner of the home a bottle of wine. Please do come again soon and we hope you enjoy your summer.