Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Disappointing stay in Lou Grassa
We have stayed in gites all over this region and our initial response to this property was we wanted to cancel our booking there and then. We felt there were several major issues: there was more than one gite + owners house on site (not clear on website); the gite was small, cramped, under-equipped and not air-conditioned; the arrangements for the "shared" garden and pool were completely unsatisfactory; there was no change of linen or towels during a two-week stay; the lack of communication, the lack of local guidebooks (information about days and times of local markets, shops, restaurants, or guidance about equipment etc) and the offhand manner all suggested a lack of professionalism in approach. We made several attempts to ascertain when we could access the "shared" pool and were fobbed off with vague suggestions that (for instance) we might share with family's teenage daughter and her friends. We are in our seventies. We booked expecting quiet, privacy and comfort. All three were entirely lacking apart from a few days when the owner and her family were away. Very disappointing.
Gite 5 étoiles à Lagrasse!
Très bon accueil d'Aude et Benjamin. Merci pour votre chaleureuse hospitalite. Gîte très confortable avec une terrasse extérieure sans vis à vis directe avec les propriétaires. Possibilité de stationnement de votre véhicule sur place. Je recommande vivement Lou Grassa pour un séjour réussi a Lagrasse, village médiéval de caractère. A bientôt!
Merci Audrey pour ce gentil commentaire. Au plaisir de vous accueillir à nouveau.