House, 5 Bedrooms, 3.5 Baths, (Sleeps 10)
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
The layout and location of the house is great. Very comfortable for my family of 6. The house itself is in extreme poor condition and is very dirty- many fake plants filled with dust, dirty base boards, cobwebs on the chandeliers and light fixtures throughout the house. Honestly the dust and dirt throughout this house is so disgusting that I spent time cleaning just to be comfortable enough there- there is a large window in the entry way with a shelf over it there is a fake plant covered with dirt and dust and the entire shelve is dusty. The kitchenette bakers rack covered in dirt and dust, whomever is cleaning this house is doing a horrible job.
Sticky and stained dining room table up on our arrival with candles that were filthy and had been previously lit. Many light bulbs out in the master bathroom. Appliances all have issues- fridge froze the top two shelves of our food, the dryer never worked properly and would time out after about 30 minutes so I had to rewash clothes constantly because of a mildew smell. The kitchen cabinets are dirty and bubbling up in areas. The book for the house has extremely outdated information and was also filthy- the trash cans here are kept in the garage and its Florida heat so the house smells of trash since there is only one garbage pick up a week. Overall the house itself is nice- but the management and cleaning of the property is not keeping it updated and clean. Linens were stained on the kids beds. Plenty of towels which was nice. As far as basic products- nothing at all is provided here no toilet paper, papertowels, trashbags, nothing at all is in this property. I've stayed at many vacation rentals and usually you get at least some papertowels in the kitchen along with the basics for cleaning- a few trashbags some dishsoap, etc. Nothing here I had to buy EVERYTHING!
Wow quite a few negative comments which I appreciate and we take on board.
Firstly we do have fake plants which are easier to have in the villa but may attract some dust. The shelf in question is very high up and requires some effort to clean, but we have passed this on to our management who have attended straightaway to rectify.
The fridge was checked by the management and was placed on the highest setting by others and has now been reduced which is a reason the fridge food was starting to freeze.
The dryer, the filter must be removed and clean as noted on the instructions, if not it will time out to prevent damage.
The management and the cleaners have disputed the issues you noted regarding the candles and dust everywhere, not sure if you was expecting brand new, we are happy with the condition including all of our previous guests.
As regards the trash in the garage, this is acceptable and have no complaints at all, infact most do the same within Remington.
We would like to say, the issues would have been handled straight away by our management and are located 10mins away, any grievances would be better handled at the time via management, which would have been more than happy to come over and discuss.
Would like to mention, our guests always have
1 toilet roll per WC is the norm along with stocked soap dispensers and the trash bins have bags in there for the new guests to use and usually dishwasher tablets and washing up liquid, once these run out, guests will have to replenish which is what is done.
Cleaners mentioned that the patio area was left untidy with noodles scattered on the pool deck and garage within the property and not placed in the trash.
Any issues would have been more suitable to contact Tracey, who would have advised/cleaned or done whatever needed for our guests.
Just what the doctor ordered
Had a great, much needed getaway! The house was clean, spacious, and up to date. Really, couldn’t have been better suited for our family. The kids (and grownups) practically lived in the pool. Neighborhood is upscale and quiet, location is very close to any store or restaurant you want. We would definitely book again.
Hey Daniel, Thank you for your review, really happy all went well.
look forward to welcoming you back anytime
Big Family Vacation
Great property rental
We would rent again
That's great you had a great time.
You are more than welcome back anytime,
We had a great time in the villa, well equipped and in a great location.
managed to get some golf in, which was reasonabled priced for this course,
South facing pool, so enjoyed the views and sunshine all day.
Thank you for taking the time to review, great to see your stay was enjoyable and comfortable
House was clean and comfortable everything expected lime the pictures
Would stay again
Thank you for taking the time to review your stay at our property and we are delighted it was to your liking,
Please let us know if you wish to stay in Remington again and would welcome you to our villa again,
Fantastic property, ideal for large family
Excellent house, fantastic pool view and ideally located for theme parks. Just 5 mins from turnpike then 20 mins to Universal and International Drive.
M Harris UK August 18
Thank you for taking the time to submit your review. We are really happy the villa made your time enjoyable at Kissimmee,
Restaurants, walmart, horse riding, bass fishing
All within 3 miles of the villa