1 Bedroom with king bed. Living Room sleeper sofa double bed. Sleeps 4 people
Canceled bookings will not receive a refund
Just what we needed for a little anniversary getaway! Perfect size for Just the two of us. Not far from the beach. Served it's purpose for sure!
Too much deferred maintenance
I have used rental services many times and have never before filed a negative review. This condo is in rough shape. The view of the condo is of a holding pond for construction runoff on the construction site immediately behind the unit. For the first 24 hours we had no hot water. I brought beach towels because they are not provided. The washer leaks water and the dryer does not tumble, so my towels were sour smelling because they did not dry. There are two coffee pots, but one leaks so you have to guess which one works. The kitchen is furnished with mismatched and odd pots and pans and the dishes are chipped and mismatched. The check in and check out times are onerous (4pm and 10am) and the contract which you see after you make your last payment says the owner is not responsible if she cannot provide the unit cleaned by 4pm check in. The owner was pleasant, but she would not offer an early check in or late check out and she misrepresented that the water heater had been fixed when it had not been fixed. I love Kiawah and will return, but there are many other rental units and I will not come back to this one.
We are committed to providing each guest with a relaxing, enjoyable vacation in our villa and we pride ourselves on personal, responsive service and a quality, clean villa. I apologize you feel we did not deliver that experience for your stay.
I wanted to address some of your concerns.
Our villa currently looks out on a pond and landscaping that backs up to the construction of a new conference center in West Beach. The virtual tour that is on our site accurately shows the view out of the villa from the screened in porch.
The water heater did have issues while you were staying at our home. I immediately sent out our handyman to fix the issue. He was able to flip the circuit breaker and get hot water flowing again quickly. I then contacted you to let you know that it was fixed; a few hours later you let me know it was not working again. I immediately sent out the handyman again and got the water working for you. About an hour later the plumber arrived to fix the water heater and found that it needed to be replaced. Less than 8 hours after the issue was reported you were able to have hot water. I apologize for the water heater issues.
I was unaware of any issues with our washer or dryer during your stay. I wish you would have reached out, I would have gotten it taken care of for you.
Arrival and departure times of 10:00 AM and 4:00 PM are clearly stated on HomeAway/VRBO as well as on the rental contract. Guests are welcome to arrive on Kiawah anytime on the day of their arrival, park at our villa and start enjoying all Kiawah has to offer. If you wish to have an early check in please contact me and I will check to see if the villa is ready.
When making your reservation with us you were immediately sent a rental contract. The rental contract states that we do not provide beach towels, but do provide bath towels and bed linens.
Thank you again for your thoughts. I wish you had made me aware of your concerns during your stay so these could have been immediately addressed. As the owner, we work hard to provide a quality villa so you can have a relaxing Kiawah vacation.
1416 Fairway Oaks Villa
This is a great condo! It’s nicely furnished and in a great location. Jennifer, the owner, was extremely nice and very helpful. We would love to rent this unit again!
Comfortable stay central to the beach and shopping
Courtside Villa was a nice vacation rental, a short walk away from the beach and about a 20-30 minutes away by foot from the Sanctuary. Jennifer was a very attentive host and responded to any questions within minutes. She also provided many suggestions for dinner and activities. Would stay again and would recommend. Thanks for having us, Jennifer!
My husband I and rented this unit for 1 week this Easter APRIL 2019. Although the owner was nice and quick to respond, this unit is falsely advertised as totally renovated. The only thing renovated was the full renovation of a new building directly Outside in your view. There are no tennis courts to admire or lovely sunsets to sit and watch. The construction starts at 8am sharp lasting till 5pm. It does appear to have new kitchen cabinets, but that’s all that appears to be new or fully renovated within the past 10 years. Felt deceived to say the least.
Our villa is completely renovated. There is a brand new kitchen with white cabinets and granite counter tops, a tile walk in shower and granite in the bathroom. A new tile floor runs throughout the unit. The pictures that you see online with our listing are 100% accurate. We do not advertise to have a tennis court view because the tennis courts have been removed. There is some construction going on behind the villa. Between our villa and the construction is new landscaping. I am disappointed that you chose not to speak with me personally about your concerns.
The condo was great,clean and just what we needed for a weekend getaway!
The condo was really great, clean and just right for our weekend getaway. I will certainly stay again.
Other Activities: Bike on the beach