The check in procedure was rediculous. Our confirmation email gave two phone numbers to contact the “check in coordinator”. One line rang without an answer or voice mail and the other went to a voice mail box that was full. I called the “owner” of the property only to leave her two voice mails with no return calls back, incredibly unprofessional. I would recommend going through the rental office and picking a property through them. The rental office ultimately was the one that was able to reach the “check in coordinator” despite our email saying DO NOT GO TO THE RENTAL OFFICE. We rented this property so our teenagers could have fun playing pool and use the hot tub. The pool sticks were all broken (we made a trip to the store to buy two of our own) and the hot tub never got to a desired temperature. The fireplace didn’t work and the heat pump froze up on us. Not an ideal situation when the temperature outside was 10 deegrees! Unfortunately, I thought this property was going to make for a perfect New Years weekend getaway. The thing we were left wanting to get away from, was this property. Highly disappointed in the lack of initial communication and the upkeep of the “amenities” that were advertised with the property. (Hot tub, pool table and fireplace). Highly disappointed and embarrassed for choosing this rental property to share with our friends!