We came to the area for a college tour of Western Carolina University. With it being homecoming weekend hotels near the university were booked so I turned to VRBO. At first glance thru the pictures this place looked great.

At the time of booking I got a confirmation email saying my reservation request had been accepted. When we arrived we stopped in at the sales and reception center to check in. When I went inside to tell the receptionist I was checking in she looked at me like I was an alien saying "I have no reservation" - thankfully before I left I had printed my email confirmation. I handed it to her and she said oh that's a private owner.

She informed me that someone just checked out and she was unaware of anyone coming to clean the unit. She phoned the owner (in Florida) and told him she had guests in her lobby here to check into his unit and it's not cleaned.

With it being so late in the day, there was no time to get a cleaning person. The receptionist herself wound up going to clean the unit while we ran to the grocery store.

Once we returned the office was closed. I realized at that point that we didn't have an address, bldg number or unit number (the owner never provided that upon reserving the unit) in fact I didn't even have keys.

Thankfully the manager and receptionist had left us a note on the office door with directions to that unit and how to get in.

The place itself is run down and in need of upgrading. The place wasn't that clean (no fault of the receptionist) the dust on the ceiling fans were about 1/4 inch thick, the door locks were difficult to close

All in all this was an extremely unpleasant experience. If you are interested in renting this property, I would suggest calling the resort directly and rent one of their units. I would NOT recommend renting this particular unit from this owner who is obviously CLUELESS in this area.