TOP VILLAS MALLORCA S.L.
- english, german, spanish, polish
Worn and tired
The location is good, the property needs renovation badly,
the shower fell off the wall, the front door handle kept falling off,
the floor covering was awful, the towels where grey and threadbare, and overall it wasn’t clean the grout in the shower
was black there was grease and dirt along the upstand in the kitchen. This is NOT a top gill and should not be advertised as one.
Dear Mrs. Coy,
we are sorry that you where not satisfied with the house. This property has just been renovated during the winter season and all the guests we had this year were very happy with the property.
When you informed us about the issues you were experiencing, we immediately wanted to send cleaning staff and a technician to fix this. But unfortunately you wouldn't let us.
Client satisfaction is our first priority, but we can only help our guests if they let us.
We apologize again for any inconveniences.
the Top Villas Mallorca Team
Brilliant, lovely hospitality and location
Had a lovely holiday. The villa was clean, tidy, had many great things. The owners were amazing and really looked after us. The showers need updating and some damp needs removing, but the rest was perfect and location brilliant for the sea and town.
Great family holiday
Great apartment, very friendly owner, all facilities we needed. Lovely garden and pool. Close to the beach and resort facilities, but on a quiet street.
Lack of air conditioning did make the apartment quite warm overnight, but we did stay during a heatwave...
Comfortable apartment, brilliant location
The apartment/villa is in a brilliant location, on a quiet road and only minutes from the beach and supermarket, and a 10/15 minute walk into the centre of Puerto Pollensa. If you hire a car, parking is straightforward and it is simple to get out of town. The owners live upstairs but are extremely unobtrusive, helpful and friendly, even bringing us food down one evening. The garden/outside is lovely with lots of shady spots and a relatively small but great pool for kids. Inside is traditional and probably needs some modernising in areas like the bathrooms, air conditioning etc. But overall we really loved our stay, and for a great price.
Es ist ein etwas älteres, aber typisches Haus für Mallorca. Wir haben uns sehr wohlgefühlt. Der Inhaber wohnt über der Ferienwohnung, ist aber so gut wie nicht anwesend, sehr nett und diskret. Wir würden jederzeit wieder dort hin fahren.