This is a nice house with plenty of space, nicely decorated, in an obviously depressed neighborhood (multiple houses in poor repair and some boarded up...we never felt unsafe but I wouldn't walk there after dark...and the first night we heard neighbors yelling at each other). We struggled with how many stars to give it because it was probably a four-star house with two-star details and location.

The good: It really is a pretty house. The wi-fi and TV work well (a major plus for teenagers), and the space offers plenty of elbow room for a family.

The not-so-good: The place was clearly not cleaned before we got there. One of the beds did not appear to have been changed as it smelled ("like a sweaty teenager" said my son), the floor had not been vacuumed in the master, and the downstairs shower was full of hair. We found thick dust on the end tables, dirty dishes in the cupboard, and stained, worn-out (with holes) hand towels in the bathrooms. There were two stained washrags in the kitchen and no other kitchen towels. For being charged a fairly expensive "linen setup fee," we really expected quality, clean linens.

Maintenance is sub-par. At least two towel bars were coming off the walls in the bathrooms, one toilet runs unless you jiggle the handle, some tiles were loose on the master bath floor, and one bathroom sink drain was clogged. These things are easy fixes, but apparently the maintenance team doesn't notice them.

The most frustrating thing was when we discovered that the door deadbolt and knob had different keys, and the lockbox only included keys for the deadbolt. We discovered this when we were locked out of the house, and it turned out that the previous tenant had lost the knob key and nobody had bothered to (1) replace it or (2) warn us not to lock the knob. The owner called a locksmith, and we had to wait for him to come. We wound up sitting in the driveway about an hour. The owner responded as quickly as possible, but not once did she offer us any sort of refund or credit even when I called these things to her attention. This despite the fact that her contract is full of charges to be levied if you, the customer, fail to keep up your side of the terms.

Oh, and be aware that the "small bedroom downstairs" is a bed in the entryway by the door you use to access the house.

Overall, it's nice space, convenient to most of Chattanooga, but we expected more for the price we paid, and more consideration when problems were reported.