Checked in on Nov 1 - they were working on Chiller so no A/C - rolled with it - told to leave blinds closed to keep heat out - by Nov 4th tired of coming back to a unit that was over 80 degrees and sent a note to mgmt - they said they had several complaints, were working on the chiller again Nov 8 (so another day with no air blowing - let alone cold) and would give a refund of some sort (no offer for other unit or property with air) but wouldn't name an amt. Had me talk to mgr who then said I had to talk to person who referred me to mgr on the 8th. No calls on the 8th until I called them - they didn't know if employee I was looking for came to work or not that day. It was 84 at 5:30 (still 80 to 8:00) and no options of what we could do and still no amount for refund which is a stop gap at best - didn't make us enjoy the unit any more if I'd gotten money and was getting strung along and runaround from mgmt. On the 9th (when we were checking out) Susan started out with offer for 10% of cost $250 - no way - came back with $550 - for 2 days with chiller being shut down and the other days where the unit wouldn't cool to outside temps let alone cooler (my definition of AC) that's not enough either. I had my 80 y/o mother on her birthday trip sitting in a hot unit being told to keep blinds closed (so much for the views I paid for) and to open the doors and windows. Scotty from property mgmt came out on 8th at 8:30 pm and agreed it was hot. Susan grasped to the fact I said it cooled to 69-72 at 5:00 am (morning!) that they considered 72 air conditioned. I do too if that's in the PM but when it's outside temp or hotter - no way. Currently being protested via HomeAway and if no satisfaction there will go to credit card company. Unit is exactly as pictured and is lovely as well as the property and the views if we'd gotten to enjoy them (told to keep blinds closed) but dealing with no AC when it was part of the contract and then either no offer or ridiculous offer from property manager, Angelina, her "manager" Sam, Susan from the office (don't know role) and Asst. Director Marci I'd say skip this property - took away from the Aloha relaxing vacation I was looking for and was more than willing to pay for if I'd received it.