|Minimum Stay||1 - 4 nights|
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Ann's Place #1089 is a single story home with a woodsy interior that sits atop an easy level lot, and is backed up to the National Forest in the rear of the property. There is a good size kitchen with upgraded countertops, cookware and utensils, appliances and a dishwasher, plus a nice dining room with table sitting for meals. The warm and cozy living room has comfy furnishings and a wood burning fireplace, plus a TV and WiFi is available. The property is nice and quiet, with hiking trails and the forest right off of the property, plus a charcoal BBQ is available, making this home a great destination for your next mountain vacation!
Bedroom 1: King Bed
Bedroom 2: Queen Bed
Bedroom 3: 2 Twin Beds
Pet Fee- $10/Night Per Pet
This is a cute, cozy wood-paneled mountain cabin within 5 minutes of Bear Mountain and Snow Summit. The backyard consists of the forest, which is nice. The kitchen is very well stocked, and the appliances worked well, which we appreciated. There are two incredibly comfortable recliners in the living room, cable TV, and a fireplace. The porch has gas and charcoal BBQ grills. The home is a little dated, and the heater in the master bedroom does not work, so we had to use a space heater. Also, there is no washer and dryer. However, this is a super-convenient, charming, pet-friendly home at a great rate. We also appreciated the supplies and service provided by Big Bear Vacations, which manages the property.
The gentleman that called to confirm my arrival at 8pm on the first night of the reservation could not have been more rude. He seemed to take pleasure in pointing out that I hadn't filled out the excessive forms perfectly, and informed me that my wife and child would not be able to check in. There was no empathy or attempt to help rectify the situation, he simply pointed out we hadn't followed their rules.
This was despite paying in full weeks before check in, filling out pages of forms (requiring dozens of e-signatures) and giving the name and age of all occupants, as well as providing the make, model and license number of each vehicle on site. You would think this information is enough to allow check-in but you would be mistaken.
That said, the cabin itself is fine. The place is dated and a bit run-down but it is not actually dirty. For a guys ski weekend it's fine and the location is very good. Due to the awful customer service and nickel & dime fees I will not book this cabin or any other offered by Big Bear Vacations again.
Not the best first impression at the office. I was expecting great customer service. The guy who checked us in didn't even smile or offered any amenities. The second time I went talk to another clerk she was very friendly and offered us magazines, condiments and even Chapsticks. The cabin was great. Great location. It was a few minutes driving to the zoo and to snow summit. Covered with snow during Christmas time. The backyard was great for sledding. The home inside was nice. Water pressure was excellent. Plenty of kitchen utensils. The only thing was the carpet was a little old and some corners seem like they hadn't been vacuumed well. Also, When I walked into one of the rooms there was this long web ( spider web? Those dusty threads that sometimes hang from the ceiling? I didn't see any spiders) that went from one corner to the other side of the room. It was really hard to miss. Also, the heater didn't work in the master bedroom. I had to call them about it. The front desk attendant said they heater was too old and wasn't supposed to work. At freezing temperatures, I wished they would've foreseen we would need it a heater in all rooms. They were really nice and sent someone with one but they came so late ( I don't know if we didn't hear the doorbell or if he came so late he didn't ring the bell). We found the heater at the door in the morning. i loved the location. I would come back again.