Royal Shell Vacations
Check-in: 3:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Max guests:4 (sleeps up to 4 adults)
Canceled bookings will not receive a refund
The location of this condo is great. It is close to the path to the beach and has a beautiful view with Ospreys out front and the ocean beyond. You don't have access to the South Seas Golf Course or pools but there's a pool for the complex and you can ride your bike all around the South Seas property or rent a golf cart which is really fun. The deal with the condo is that it was very very dirty. All of the linens are old and many are stained. The kitchen has a few chipped plates and very old pots and pans. The feeling is that there's been no attention given to this condo in a very long time. Every lamp and picture is old and nothing is beachy at all if you want a cute beach condo this is not it. Also you have to pay the VRBO fee and you also have to pay a fee to Royal Shell which is ridiculous, so just call Royal Shell directly and ask about the condo rather than booking through VRBO first. The whole process of rebooking through Royal Shell is pretty awkward as far as having to give your information all over again etc.When we got there and and called to say it was dirty they just dumped a bunch of linens in the entryway and that was it. I had to call again a few days later and tell them they just really needed to come clean the whole place as there was mold in the shower and we were getting our feet dirty just walking barefoot on the floor. I gave them three stars because they did finally send someone and who really cleaned the place and we did have a wonderful vacation.
Thank you for taking the time to review your stay and providing us with this valuable feedback. We have discussed the items you mentioned and have been vigilantly working to make the proper corrections. We are so glad that you enjoyed the location of your vacation rental and we do hope that your future travels to the area will provide us with an opportunity to restore your faith in our service.
The unit is spacious and the location is great.
Downside is that the kitchen is poorly stocked and linens need to be replaced. I still have a kink in my neck from the terrible pillows.
Just needs a little attention to things that can be corrected.
Very comfortable and spacious.
The condo is larger than it appears in photos. Very clean and well appointed. The entire 'beach villa' complex is great.