5 Bedrooms, 3 Bathrooms South Facing Pool
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Appreciate the help to our trip
Thanks a lot Fay For all the services We’ll be back again . Your house is perfect and beautiful For vacations , Just a little things Like dust the furniture and under the bed. Other than that Everything was perfect. Looking forward to visiting you guys again.
Very disappointing and very let down
We were a party of five and booked to give all the adults a double room.
Upon arrival we concluded very quickly that they were very old photos that were used on the website. The walls very scuffed, one of the twin rooms had a hole in the wall and mould growing up the window, some of the electric sockets had holes around them. The furniture was old and stained and two of the double beds were very unsteady with very uncomfortable old mattresses. The bedroom furniture was virtually unusable as once the drawers were opened they couldn’t be closed again. Thankfully we had the two spare rooms as these were used as a dressing room and towel storage room, as the door to the towel cupboard kept coming off its runner every time it was opened.
The pool area was dirty and I spent my first morning cleaning the patio furniture, as they were black with mould. There were holes in the netting surrounding the pool and the garden hose was more like a sprinkler.
The games room or broken storage area as we called it was an utter disgrace, not one games table worked, the pool table sat at an angle making it unusable, the air hockey table was just a table as it didn’t work and the football table was just rubbish. The washing machine had to be washed before use!
I emailed the owner and also contacted the property company and alerted both to the condition of the villa. The property team did come out and attempt to repair some of the issues but the only resolution would be total replacement of the furniture.
After returning home, I emailed the villa owner and highlighted the problems once again. I was offered $120 compensation, which I refused, as I found this offer very insulting, considering what we paid for the rental. My advise to anyone contemplating booking - don’t!
Our Family Vacation
My family and I had a wonderful time staying in your home. It was extremely clean and provided us with the sense of being in our own home. Inside and outside of the how were well kept. The home had all of the appliances, flatware, dishes etc...we needed to save money by preparing meals at the house. All the bedrooms were spacious and very comfortable. The 3 bathrooms were a huge plus. The neighborhood and gatehouse were beautiful. We truly appreciated to maintenance crew for cleaning the pool twice while we were there and for placing the trash and recycle bins out by the curb on the appropriate days. We highly recommend this home. We are grateful to the owners for sharing their beautiful home with us. We hope to do business again in the future.
Peace and blessings,
The Kendrick Family
Very convenient to the park
Property was well kept, beautiful bedrooms for everyone. The hard floor made it a relief for me not to worry about any allergy for the kids. The property manager was very nice and prompt. We thought there was some dirty in the pool. The manager came to house very quick. He showed us that was just some scratch at the bottom of the pool. The kids enjoyed the pool after that. The internet password was not very obvious, but a call to the manager solved the issue. Very close the the parks, we took the kids back the house for a break when it was too hot, then went back to the park after dinner. Emerald island is very good resort. Overall I loved this home it was great for a family of kids and adults and I would return to this house the next time in Orlando.
my second time stay
We like stay in Emerald Island Resort. Very quite, clean, and secure. It's our second time 2nd time stay in this villa. Great location and accommodation. There was some minor issue when we checked in, however the management team responded very quickly to fix the pool issue.Very convenient. food, bar and grocery are very close. Transportation is a bit tricky, however, uber worked great. The owner is very helpful, she provided very help tips and info to make the travel smooth. Thank you very much.
We had a good time
Thank you for letting us rent your property for our vacation. The house is beautiful and big enough to accommodate our family. The only issue we had with the property was their was only one trash can and no recycle bin. I spoke with the property manager about this and he said we don't get a recycle bin, but he would check to see why there was only one trash can. We had to make numerous trips to the compactor. Also the pool sticks were broken when we arrived and the darts don't stick as well. Just wanted to let you know of the few issues we noticed. The stroller, pack n play and high chair were of great use for our little one. The resort was beautiful, we will definitely want to return in the future.
It's great hearing that you had a good time! Thank you for giving me your feedback. It's very helpful information. I will follow up with our property manager on the issues you've run into. Hope those issue will be fixed when the time you come back. :)
The Emerald Island Resort amenities include swimming, tennis, basketball, nature walking trail & sand volleyball all located within the pristine surroundings of Emerald Island.
The resort is located very close to the Walt Disney World theme parks. Also near by are Universal Studios, Sea World & many other Orlando area attractions & activities including world class golf courses.
There are numerous restaurants, mini golf, & conveniences all located within 1-3 miles of the resort.
Excellent shopping nearby including the designer premium outlets, Florida Mall, and Mall at Millenia. Close to Downtown Disney where you can enjoy the nightlife, unique dining, and shopping.
Looking for some sun, surf, & sand? You can easily plan for a day at the beach with Cocoa Beach being approx. a 1 hour drive & the gulf coast, including Tampa, Clearwater Beach, & Siesta Key Beach being approx. 1.5 hours.