5 Bedrooms, 3 Baths, Sleeps 10
- english, spanish, portuguese
Canceled bookings will not receive a refund
I like house nice and clean but the pool area had lots of spider webs all over, some of the pots were dirty n clothes cabinet was not use so I imagine no one saw it was dusty inside. Also I didn’t like all over the house had warning to pay if breaks but it’s the first time it happens went renting a house, I know many people are not clean or careful but that is why we got the damage warning. After that it was good.
Hot tub and pool were to be on for my arrival on Saturday and on Monday I called office to let them know and she was going to send maintenance man, he was to leave a note but no note was ever left. However, hot tub was warm by Wednesday morning. Needs some upgrades to tv’s and a bed or two but overall how was clean
very nice house, not the greatest location
good place in Haines city across the road from 24 hour truck/RV storage yard.
The home looks nice and accommodating but some things do need to be looked at.....the boys room with the twin beds upstairs was extremely warm. That was the only room that didn't seem to get cool. Boys had to sleep in the living room. The queen size bed upstairs was horrible...that mattress was not comfortable at all. We found a dead roach in one of the drawers (upstairs king size bdrm) sent pic of it and never got a response. Husband mentioned it to Ivan and he said that was normal?! A dead roach really? If a cleaning crew goes to clean wouldn't you think they would of caught that? You charge everyone for cleaning yet they don't do their job. Ivan is the rudest property manager we have ever met because of him I will never rent this property or any properties from you again. When we got there the pool is supposed to be clean...from day one and not even getting in the pool yet was cloudy and dirty. The pool guy came that same day and said the chemicals were good and left...another guy came on a Thursday and put more chlorine (mind you...we arrived on a Sunday 07/02) and it wasn't until he put more chlorine (on Thursday 07/06) that it cleared up mind you we left early Saturday so only enjoyed a clean pool for 2 days!!!!! Then we were accused of messing with the heat pool which later was told that whoever messed with it had to have moved something from the outside of the house which we didn't! The only thing we moved was a button on the inside which the pool guy clarified that it was ok to move since that controlled the filtration...we left Christine a vm about that since she was ready to charge us $300! And never returned our phone call!!! Thank you but no thanks I will never stay at this property again! (Stayed here 07/02/17 to 07/08/17)
Thank you for your feedback!
The room upstairs, in reference to the AC, has been checked. The vents we not open all the way (maybe closed by a previous guest), so we have opened those up and the room is cool again.
The mattress in the queen room upstairs is a firm mattress, but is only a year old and is not in need of replacing. We have passed on this comment to the owner and they will look into getting the mattress replaced with a softer one.
We have spoken with Ivan and passed along the comments. He advised that although a dead bug from time to time is normal (it's Florida, and if it's dead that means the pest control is working), he does agree that the cleaning staff needs to pay closer attention to this sort of thing. It has been addressed with the cleaning staff.
The pool is cleaned and serviced once a week. Thursdays are the regular cleaning day. However, there is a pool net left in the home, for the guest to use to clear out any debris or bugs that may collect on the top of the pool throughout the week.
I have checked the record and confirmed with Christine, there were no indications that the guest would be charged any amount of money. She has also confirmed that there have been no reports of any issues with this pool or the pool equipment.
Thank you, again, for your feedback. We hope our reply helps to clear up any questions or confusion with future renters.
Great property in a great location!
This property is located next to several grocery stores, restaurants, shops, hospital, etc. It also is situated near the major highways making it easy to get to the major attractions. Great place to stay!!
Thank you for taking the time to give us your feedback. It is greatly appreciated! We are glad you enjoyed your stay and that you could enjoy all of the attractions and activities nearby. We hope to see you again soon!
Great house, plenty of room
We loved the pool and spa. Weather was perfect. Near attractions, but secluded.
Thank you for taking the time to give us your feedback. It is greatly appreciated! We are glad to hear you enjoyed your home. We hope to see you and your family again in the near future!