Allen, Craig, or Robert
- english, spanish
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Great place but Pirentals is a problem
The place was excellent! The problem I had is the management company(Pirentals). They were very non responsive. I contacted them twice. I received no call back from the Manager on duty at all. We arrived to find out that the elevator was out. it gets tiring going up that many flights of stairs. out of our 8 day stay, it worked maybe 2. As I said I contacted the Mgmt company. No call back to discuss anything. i am glad nothing in the condo had something wrong. I do not know what would have done if any in my group were impaired in any way.
Scott, I am so sorry to see the issues you experienced during your stay and you did not get the service you expected. My staff and I spoke to you during your stay and offered as many options as possible to best accommodate you. Is is difficult to plan when equipment like an elevator goes down and when parts need to be ordered. Our offer to move you and your family to another beach front condo was not accepted and unfortunately the repairs to the elevator did take a few days. I believe there may be some confusion between Padre Island Rentals Management and the company that services the Saida Towers grounds. I talked to you during your stay as did my staff, we also relayed information about the length of time the elevators were not working and the issue of ordering parts. It is very rare that an issue like this comes up and like any appliances at your home or office they can at times require to be repaired. I do wish we could have done more for you, our only option was to move you into another condo that had a working elevator. I am glad you mentioned that everything in the condo was working perfectly, we do a very through check of all appliances and furniture before each arrival to make sure everything in the condo is working, clean and up to our high standards. Unfortunately after we checked the condo the elevators stopped working or you would have been notified before you checked in. Again, I am sorry if I missed a requested call back. After calling you and keeping you informed on the status of the elevators I though we were keeping acceptable communication with you. It is very unfortunate that something this rare happened during your stay and I wish there was more we could have offered you. I am always available at my office if you or any future guests needs to follow up or want me to check on any issues.
Padre Island Rentals
Everything was great and the view was spectacular the only downside was the Red Tide