4 Bedrooms, 4.5 Baths, Sleeps 12
Wyndham Vacation Rentals Luxury Rentals
Beautiful, well managed home
We spent a week here leading up to and through Christmas. We had a wonderful time and enjoyed the home and the way it was managed. We even received a thoughtful welcome gift from the owners. The home was as advertised, clean, well stocked and the maintenance and cleaning service during our stayed was appreciated. The managers were responsive to a couple of our calls having to do with the entertainment systems at the house, which worked well once we figured them out.
The location is fabulous and there was enough snow to open the lift nearby. All in all a 10 out of 10.
Thank you so much. We are glad you had a great vacation!
Terrible customer service with the manages
We were taking a family ski vacation and rented this beautiful ski in, ski out condo. The only reason you pay top dollar premium for a ski in, ski out condo is so that you can actually ski in and ski out. Or else, just go stay 2 or 3 miles from the base of the ski mountain and pay a fraction of the cost, right? Well bad news and a bad snow season this year for Park City. There is just no snow, it's so sad for the mountain and tourism. Only a fraction of the mountain is open. The skiing is horrible and we decided to cancel our vacation. I tried hard to work with the manager on saying, keep my money, just let us come another weekend. I was not being difficult and they refused to work with us at all. There is NO ski in, ski out. The trail Silver Star that you should ski down to get to your condo is not even open. I feel like they couldn't deliver to me what I bought, so, they should credit the trip to a later date when they can deliver to me what I bought which is a ski in, ski out condo. They refused. Here is my argument - I own a luxury villa in the Caribbean. The island was hit hard by Hurricane Irma. After the airport was open again for tourism and flights were going (and my unit was in mint condition) I could have screwed over my renters and said "the contract says you have to come". YET, I couldn't deliver what I sold them which is a beautiful island. The island was trashed, zero palm trees, zero flowers... trashed. So, I did the right thing and refunded their money. I am only asking Park City to do the same for me. They have a horrible year for snow, they can't deliver to me what they sold. Yet they refuse to work with me. Like I said, I even offered for them to keep my money and just let us come again at a later date. They offer zero saying I didn't buy vacation insurance. They are correct, I didn't. I feel vacation insurance is totally separate from this. They can't deliver what they sold to me and they refuse to work with me.