8 Bedrooms, 8 Baths, Sleeps 36
Wyndham Vacation Rentals Tennessee
Our family had a great time.
The overall experience was great. We would recommend this lodge to anyone.
We hope that you will return in the near future so Wyndham Vacation Rentals can again be a part of you and your family having a great time in the area.
Love the layout & apperance of the property online and in person
The property was nice until we started noticing cockroaches & babies all in the kitchen. And finding some around the cabin ( bathrooms). It was so bad we couldn't even use the kitchen to cook. Also the water had that BAD sulfur smell. I think the pipes needs to be replaced. Also, as big as the cabin was it had a 32-40" tv in the grand room down stairs and not enough sitting n that area to accommodate the family. I will not stay here again, due to the experience we had during over stay. We were celebrating my father's birthday & retirement....kinda dampened the weekend. This property needs attention!!!
On behalf of the staff, management, and myself, please accept our sincerest apologies for the issues you encountered during your stay with us. We wish to assure you that this is certainly not our typical guests’ experience. Your comments are very important to us. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible. We hope that you give us the opportunity to show you a much better experience on a future stay.
Water smelled like rotten eggs
The day we arrived at this cabin there was someone changing out a water heater. He was friendly and professional. He left and we all started to unpack. One of our family members washed his hands in the kitchen sink and immediately could smell the rotten eggs smell. That smell lingered on his hands for a while. As I went into our bathroom I instantly noticed the rust color stains in the toilet, on the shower walls, and in the jets/drain of the tub. People could not brush thier teeth in the water because the smell was so foul. We had to but water for cooking and washing things for the baby. All our clothes smelled like that as we washed them in the washer throughout the week. The small yard we did have was soaking wet and mushy...don't know if that had anything to do with the random sewer smells we could smell through out the week. Loved the area and the time spent with my family, but was very disappointed in this rental. Will not suggest this to anyone.
Thank you for taking the time to provide us with the feedback from your stay. We are disappointed that you experienced issues during your visit and apologize that it impacted your stay. We have followed up with our team and they have informed us that everything is being addressed. It is important for us to ensure that the properties on our program are in their best possible condition for our guests. I apologize that we fell short on not having some of these issues identified and fixed prior to your stay.
It is our sincerest hope that you will consider Wyndham Vacation Rentals for future vacation plans.
Drive to Shops/Restaurants
Dollywood 6-10 Miles
National Park 6-10 Miles
Town 5 Miles
View from Master