Home, 4 Bedrooms, 3.0 Baths, (Sleeps 11)
Owner / Property Manager
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Nice stay in 4072 Solterra
We stayed 5 nights and enjoyed the house very much. We weren’t there a whole lot due to traveling to Universal, Sea World and Disney daily, but we spent one afternoon at the Solterra Clubhouse and Pool and my family had a great time. My only complaint would be about the air conditioning that it didn’t seem to cool the one side of the house down enough but other than that, it was a good stay.
This home had a roach problems.
From the time we walked inside till the day that we left roaches were everywhere. We contacted everyone and the only solution was a maintaince man coming out and stating that the roaches were coming in from a hole behind the stove and that he had sealed the hole and the problem had been soved. well the problem was not solved from him sealing the hole behind the stove. It only appeared to make the roach problem Bigger. We tried contacting several peoplr and were unable to get anyone on the phone and we even sent pictures/videos to the property manager. To say the least t
my family and myself were not able to enjoy our vaction and feel as if we lost the money that we paid for this home and had to spend more money on items like RAID to try and kill the roaches for the days that we were at the home.
This property need to be treated for the roach problems that they have.
We really enjoyed our stay. The house is very nice and very clean. The pool was great and overall a very enjoyable vacation. My only constructive comment is the AC at times seemed not to be working and house would get warm but later would cool back down. I didn’t reduce stars because I didn’t say anything when I was there so I cannot fault them. Based on their general responsiveness I am sure this would have been taken care of right away.
Comfortable spacious place
Our first time to Orlando Florida
We loved the house it was very nice and clean the beds were very comfortable...
The club house was very nice
We really enjoyed our stay we will recommend this house to every one
Thanks so much
Thank you for your review Brandi, we have shared with our team and look forward to your next stay with us. Thank you.
My husband and I were very happy with the house and club house amenities. The house was beautiful and clean just as the pictures show it. The club house heated pool, lazy river, water slide , exercise room were a few blocks away but were worth the walk or short drive.
We had no problems with visitors checking in at the front gate. Just had to give our name and address and they were given a car pass.
Kari was always helpful and responded quickly with all my email questions. Evelyn (Housekeeping) was also very friendly and helpful. We we short on towels and the very next day she brought additional towels for us. A suggestions is that the pots/pans be up-graded to non-stick.
Our house pool was not heated but the cost of $30 a day or $350 for the month was excessive. We could not heat the pool because the equipment was broken shortly after our arrival and was not repaired until a few days before our departure.
Thank you for your review Cathy. We will review your suggestions regarding pots and pans. Pool heating takes a significant amount of energy which can be costly and thus requires a pool heating fee. A part had to be ordered for the heater which was not in stock, we apologize for that. Thank you and we look forward to your next stay with us.
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