10 Bedrooms, 9 Baths, Sleeps 21
Kaiser Realty by Wyndham Vacation Rentals
BEWARE... Maintenance issues galore. Property in extreme state of disrepair
Note: We have photo evidence that everything in this review is accurate and true.... Lots of information redacted for character limitation.
We thought the owner responses to the previous reviews meant that issues had been addressed. Unfortunately they had not addressed any of them. This place was dirty, and needs LOTS of work to get back to what the photos look like.
Booked for May, & visited in Feb to preview. During that visit, window installers replaced a few windows, which was nice to see. Gave the impression that the house was being repaired. (Boy were we wrong!)
Took photos of items that were broken or dirty, & submitted that to Kaiser, who said they would be addressed before our stay in May. Nothing actually happened... The film and Pella stickers from the install in Feb were STILL stuck to the windows 3 MONTHS LATER!
For our stay in May... here is what damage we found:
Stairs and room carpet were filthy and damaged. Walls covered in scuffs and gouges.
Kitchen microwave was not functional. Now they plugged in an old countertop unit, so the stove has no vent for cooking.
1 refrigerator has cooling issues, and would not get drinks very cold. The sliding drawer was damaged and would fall down when opened. Other refrigerator had missing or damaged shelves.
One patio door would stick when trying to open. Felt like it would break, so we left it closed.
The internet was spotty. This is a minimum requirement in 2019.
The concrete around the pool was severely cracked and damaged.
Some stairs on the back porch were very wobbly and did not feel safe.
The nails under the paint on the exterior of the house were rusting & discoloring the paint. Exterior needs lots of work.
The patio furniture was full of dirty rusty water, and leaked on our clothes when moving chairs. GROSS!
Half the patio light fixtures disintegrated with bare wires.
MANY shower heads need cleaning or replace. Water sprays everywhere. Showers would barely drain, pooling water from under the tub. Broken towel racks and mirrors.
Couch had a hole and fabric stapled together
Outlet sticking out from the wall... SAFETY HAZARD!
FILTH smeared on the walls everywhere. GROSS!
Every single dining chair had loose legs. We tightened them ourselves so guests could eat comfortably.
Window latches were broken throughout
Holes in walls and ceilings throughout
Ceiling water spots throughout
Called to ask about missing salt/pepper/sugar/coffee... "We are not a hotel". No kidding!
Great house and floor plan, but the house was dirty, kitchen unequipped, and many maintenance issues
We loved the floorpan of this house. It was perfect for our family Christmas. We have been renting large houses for Christmas for over 30 years and this is the worst we have ever encountered. Unfortunately, we will not be returning. The house needed painting and carpets replaced. The house was very dirty including sticky blankets, countertops and sinks dirty, feces on a toilet, urine on a bathroom cabinet, black mold on the air vents, and the list goes on. There were many maintenance needs including 3 bathrooms with broken towel rods, broken coffee pot, broken microwave, showers / sinks backing up with water, paint chipping off walls and windows, many lights did not work, and holes in drywall, just to name a few. The kitchen was not equipped with very basic needs such as baking sheets, pot holders, crockpot, working can opener, etc. It was the perfect size and floorpan for our family but these kinds of things cannot be overlooked. We do not recommend this house unless major changes are made.
Thank you for taking the time to comment on your recent stay at Grand-view. We regret that this property did not meet your expectations. Our staff is happy to address any maintenance/ housekeeping issues and kitchen supply needs during your stay. The carpet was scheduled for cleaning and been completed. The housekeeping items have been addressed with our housekeeping director and staff.
The family Loved the place, Plenty of room for everyone.
Loved everything about the house. It was very clean. The young people enjoyed the Beach, and I caught a fish. We enjoyed the house very much. We will give it 9 out of 10 .
Nicer in pictures!
Overall we had a nice stay, but I was very surprised when we arrived at the condition of the carpet and walls. They were both beyond dirty and need new carpet and paint on the walls. The outdoor furniture was falling apart. The pool was small, which we could tell by pictures but halfway through the stay it turned very cloudy and it took them 1.5 to come out and then it still was not fixed. We also had issues with WiFi the entire stay making it difficult for some people who needed to work.
The house is a good size and the kitchen was nice. No grill. We had a good week considering but would not rent it again.
Not as we had expected
My experience with the condition of the house was very disappointing. I would like to talk to someone in person
Only gave it a 1star because there was no space for 0 stars
Beautiful On the outside, Great location, amenities are lacking, and internet is non-existent.
Overall our stay was good. It was a party of about 15 all around the ages of 25-36. The house is beautiful on the outside and the beach access is wonderful. Be ready to bring your own beach chairs and accessories as the house doesn’t provide anything. Also, if you plan to grill, bring your own. The grill that comes with house is a broken down 1ft by 1ft Weber grill. Basic cable is provided and slow internet that works intermittently. A/C works great and bedrooms are spacious. The inside definitely has some wear and tear, but nothing that really takes away from the experience. For the price I don’t think I would stay here again as many other places offer more for the price point. At one point there was a leak during a rainstorm, but kaiser was there quickly to place a tarp in attic and address it.