Cedar Breaks Lodge & Spa, 0 bedrooms, 1 bathroom, sleeps 2 maximum
everyone polite, service perfect. I love Brian Head
Hello Tina -
Thank you for your awesome review. our on-site team work hard to deliver an exceptional guest experience and it shows. We LOVE to hear that you enjoyed everything Cedar Breaks Lodge & Spa has to offer.
We welcome the opportunity to host you again the next time you are in Brian Head.
Property is nice, but the room in the picture is not what you get
I booked my room based upon the pictures indicating it had a full kitchen and separate bedroom. What I got once checking in was basically an efficiency with a small refrigerator and a microwave, no separate bedroom in a relatively small room. While both the property management and VRBO staff attempted to explain that what I booked was an efficiency, it in no way shape or form resembles what is pictured on the VRBO website. This was a major problem given that I had brought food, planning on making special meals for my daughter's birthday.......I could do no cooking as planned with a microwave. I won't say this is a bait and switch given that I am sure there is some fine print or disclaimer someplace on my booking confirmation, but be warned, the room in the pictures in not what you get.
My name is Sarah Rooth and I'm the Director of Guest Services for VacayStay Connect. I want to apologize for the erroneous image that showed a kitchen for this unit. That was our mistake and it has since been removed.
In regards to a separate bedroom, this listing is advertised as a studio unit and will not have a separate bedroom. I was not able to find an image that showed a separate bedroom, however we do include an image of a bed as many guests want to see what it may look like.
We are serious about providing outstanding customer service to our guests and I hope you will give us another chance and book with us again in the future. Please contact me, I'd love an opportunity to speak with you in person.
Director of Offline Sales & Guest Experience