Kylie or Yvonne
- english, spanish
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:18
100% refund if canceled at least 60 days before arrival date.
Would definitely stay here again. A great experience all around.
Lovely house, but had maintenance there 3 out of 6 days...
The house was beautiful, spacious, good location.
However, it was work staying here. Lots of back and forth with management. The pool and spa were not heated when we arrived after having paid for this several days in advance. And the pool/door alarms were beeping throughout the house upon arrival, as two out of three alarms had a low battery. How this was not known prior to our arrival was strange. Management instructed over the phone to take a butter knife and unscrew and remove the batteries from the alarms. The following day the maintenance man came to heat the pool and spa and change the batteries. And we were refunded the spa heat for the week.
On another day, the shower curtain broke and the pool was turning green, so the following day the pool guy came two times to clean the pool and fix the shower curtain. But the day after the pool was clean, the lawn guy was there clipping the grass WHILE WE WERE swimming in the pool, and the pool was covered in grass. He and another guy got into a discussion with me after I refused to have my family vacate the pool because they wanted to add more chemicals. We were leaving the next day, so we were having a pool day. Apparently the pool guy forgot to add something when he was there TWICE the day before.
Management was always quick to reply and fix things, but they gave standard replies and lame excuses each time. We have stayed in vacation homes in this area before and never experienced green pools with pool maintenance in the middle of the day in the middle of our stay, lawn maintenance in the middle of the day, palmetto bugs, etc.
I sent an email to the management company advising they need to improve the logistics of renting homes and making the guests feel at home. While this is a business they are running, the guests are on vacation with the goal of being away from business and work. Having people at the house fixing things 3 of the 6 days was quite an interference with our stay.
We are sorry to hear the home was not up to your expectations and will endeavor to correct the short comings also want to apologize for any inconvenience to you and your family. We hope you'll give us another chance to exceed your expectations on your next visit .
Great house. Great location!
This house had everything you could possibly need. The pool and hot tub were nice. The location was perfect. We loved it!
Thank you for your review! We are pleased you enjoyed your stay with us. Please come back and see us soon!
Beautiful and Clean
Large House with plenty of room. The house was very clean. Home is close to Disney, Grocery stores and is in a very nice neighborhood. We definitely enjoyed our stay.
Thank you for your review it was a pleasure having you in one of our homes. We hope to see you again soon.