Solana Resort is one of the most popular developments for rental homes in Disney area. A gated development with a clubhouse, complete with a community pool, gym, childre's play ground, volleyball court, game room, internet room, ping pong table and guest services. This luxury 6 bedroom and 5 bathroom villa features the 1st master bedroom downstairs with a king size bed, roman tub and TV. Upstairs you will find 5 bedrooms, 3 of which are master bedrooms, all with en suite bathrooms and TV. There is the 2nd master bedroom with a king bed. The 3rd and 4th master bedroom have king beds. The 5th and 6th are twin rooms. The game room has a pool table dart game and TV. The formal dining table sits 6 people and formal living room sits 5 people. For a more casual meals & entertaining there is a breakfast nook and family room with a flat screen TV. Covered lanai and south facing, heated pool and spa allow you to relax and enjoy gorgeous Florida sunshine all year long. This villa also features free cable TV with over 50 channels, free wireless cable internet access, and free national and international (over 60 countries) calls for your entertainment and connection to the world.
Resort 7 BR/5BR home sleep 12-14
James & Victoria
- english, mandarin
- Calendar last updated:
- Dec 15, 2018
About James & Victoria
vacation home rental since 2004
James & Victoria purchased this Villa in 2014
Why James & Victoria chose Solana
Secure Resort villa, close to Disney.
Pool / Spa
Check-in: 4:00 PM
Check-out: 10:00 AM
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Sorry to say - choose a different vacation home
It pains me to write a bad review. This time, it must be done.
1. Owners were very responsive and quick with problems.
2. Dog friendly.
3. Great neighborhood and community pool.
4. They tried to help when we had a medical emergency.
5. Ming - Maintenance and/or Property Manager was very nice.
6. Large home with private driveway.
Cons (we have pictures of all of this):
1. We were greeted upon arrival by a mountain of trash. I mean a mountain. At least 3 feet high and probably just as wide. Overflowing from the trash can. Food, booze, wet clothes, much of it not even in trash bags. Walked through a cloud of flies and bugs every time we entered the house. Disgusting. The flies never went away even when the garbage did. Fantastic greeting after a 16 hour drive with dogs! Should have been taken care of before we got there. So gross!
2. Rented the grill. Filthy. Black sludge to the very top of the grease trap. Filled an entire Solo cup. Paid for this? Filth?
3. A/C froze up (????) Water all over the second floor and leaked to the first floor.
4. Rec room broken and unusable.
5. Pool screen completely broken in several areas (and had been for obviously quite a while) which meant flies, flies, flies and more flies. We could not sit outside to eat. Owners did have many of the screens fixed.
6. Filthy living room and patio furniture. Only one sun lounger. Older and damaged furniture in most rooms.
7. Most fans did not work.
8. Several lights did not work.
9. Ice machine did not work. No big deal.
10. Pool filter was not working (on purpose as there was a leak) therefore, with the broken screen, it was filthy with debris. After screen was fixed. It started having a scum on top with bubbles. I have a pool at home - there was no chlorine and no filtering = hot mess. Only used pool 3 times in over a week.
Too many problems for one house. Completely unacceptable!!!! Unacceptable!!!!! There are too many other homes to choose from. I did like the neighborhood. Also, the owners and maintenance team were really responsive. They took care of the problems in a timely fashion.
I do not know about you, but I do not go on vacation to rent a home with this many VERY obvious problems. Choose a different place. Comedy of errors with this one.
The house was beautiful. It met all of our needs. Great communication throughout the process. I will book this house again.
Nothing worth returning to
The home is whatever but besides the esthetics of the home. The beds are extremely uncomfortable and loud. Also, you get ONE toilet paper roll per bathroom, one garbage bag, one paper towel roll, No soap, nothing to clean with. You have have to wash your dishes and put them back in their original place but yet no soap or sponge to wash anything with, you have to remove ALL sheets and towels from the beds and put in the laundry room. Take out the trash from house, Which is fine but you have to pay a clean up fee which is obviously a RIP OFF. And if you’re a planning to go with a large group, you can’t Park more than 4 cars. This is all Just a Heads up. On the positive note, the Communication with the house owner was good, they respond quickly.
What a MESS - Beware!
My family and I arrived late in the evening. 11:00pm to be exact. 17 hours of driving with 2 small children a 7 month old and 2 year old. The house was in disarray. The carpet was filthy. I laid my granddaughter down to crawl and dirt and grime immediately was sticking to her. It was bad. There was a vacuum there fortunately and we did use it. At the same time trying to get everyone ready for bed. This house was advertised to have a baby bed. There were 2 "disassembled" baby beds in the game room!! There was 2 pack n plays - we used both of them. One had a child's medicine cup in it... This was a bad situation. All the beds were made. One of them though had NO fitted sheet on it. The towels didn't feel clean and it was very limited on towels, silverware, pots and pans, ect.. NO trash bags anywhere. The walls and framing are beat up and in bad shape. I could go on and on.This it the worst experience I have ever had from a rental home. The next day I did contact the owner James & Michelle Chen via email. He apologized and gave me a number to call about the condition we found the house in. It was the couple who cleans the house. Marcel said he was there the day before and the house was clean. Clearly he wasn't at this one. Then when I mentioned the cribs - he said yes he didn't have all the parts to put one of them together. Just keep in mind these frames and other junk is just stored in the game room an accident just waiting to happen. This man just wanted to argue with me. No help at all. I contacted the owner again to let him know that we cleaned the house that night and straightened up best we could to feel comfortable staying there. HE didn't respond or offer any money for the cleaning fee. Which I felt would have been fair. I was really disappointed in Mr. Chen. He was very responsive when I was renting his property - but Buyer Beware!! You will not get a response if something goes wrong. Also the Emerald Island Resort didn't care either. Again - I do NOT recommend renting property from James & Michelle Chen. False advertising at its best.
Added note here - James Chen double booked this home and gave me another property that is in Emerald Island Resort. He is NOT to be trusted.
Spacious, room for the entire extended family
House was set up well, plenty of activities available, kitchen was well stocked with utensils, etc. Some slight updating required but overall a very good experience!
Amazing vacation rental!
Every year my family gets together and we travel to Florida. We arrived to the home it was immaculate. The furniture in the home was nice, the rooms were well decorated. We had 3 families in total 9 people, the home accommodated us perfectly with room to spare! After vacationing in Florida for the past 9 years I've come to realize every home will not be perfect I guess if you look close enough you can find fault with every home. The home needed new patio window blinds, we paid for pool heat it wasn't on but the moment we called the management he came out and turned it on for us and was sincere in his apologies! The resort is wonderful, it's a small community, but has a lot to offer its guests. We were so impressed with our stay we are returning to this home again March 2017!
Thank you for renting our home and appreciate your review. Welcome back in future.
Rates & Availability
Additional information about rental rates
Pool heat is optional at $30/night and BBQ is $55 per stay within one week.