2/10 Terrible
Joe B.
Aug 4, 2021
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
AWFUL experience-Dirty with roaches.
Checked in Saturday, and that was the only night we slept there. Here is why...On Sunday we discovered lizards downstairs and roaches running under bed upstairs. Which is in addtition to handprints on walls, pantry door, crumbs in couch and pantry, someone else's shirt left, and a comforter that looked like feces was on it We found a place to stay in Sarasota and left for night. Talked to John at rental company on Monday and told him everything. Later when I called back, he said they sent out pest control and found nothing, but did put down lines to kill bugs. My daughther had forgotten her bookbag, so that evening when she and my husband returned to get it, the roaches were out again. We got pictures of roach on the steps and video of another running under the bed. I called John back on Tuesday and said I had evidence. I sent it to him, and they sent the pest control back out to treat again. We requested some kind of refund or compensation for the inconvenience and travel back and forth to Sarasota. The rest of our group we were travelling with was still staying at the beach in the 200 building. We left and returned Thursday to get the rest of our things. I informed John that we left for good, so if they needed to deep clean they could. I asked about a partial refund, and he said our claim was denied. He gave us the owner's representative, Adam Neumeyer to contact if we had further questions. When we contacted him, he said he did not have any idea what we were talking about. So we again sent all videos and pictures of lizards, roaches, and handprints on walls to Adam who said he'd call back on Monday. My husband called back Monday afternoon and Adam said he was working on it. When my husband asked if there was a timeline for a response, he said, "No refund, there. End of story" and hung up on him. My husband wasn't aggressive in his questioning at all, and it was completely uncalled for. I feel like we've been more than patient with this. Siesta Key is an awesome place, and we've stayed many times at different places without any issues AT ALL, so I hate to have to write this. But they clearly have no intention of making this right in any way. I understand things happen, but they should take responsibility. I wish I could attach the pictures and videos, so no one else's family has to experience this. We have rented through VRBO numerous times, and they shouldn't have this rental on their site. I am highly disappointed.
Joe B.
Stayed 7 nights in Jul 2021