Owner's Response: The tenant stayed for 1 week. The cleaning crew came in to clean the Condo the same day they left. The cleaning crew sent me a e mail with pictures of a broken bed frame, and said there was missing hand towels and bath towels. I sent the tenant a e mail telling them the problem and the charge for the broken bed frame and the cost of the towels that were missing. The tenant sent me back a e mail saying she was sorry for the broken bed frame she did not know they broke it, she was willing to pay for the bed frame but did not want to pay for the towels. I sent her back a e mail saying I did not charge her for what I was charged to go and get the bed frame, put it together and remove the broken bed frame. But she was responsible for the missing towels. The total fee she was charged was 85.00 dollars. These cleaners have been working for me for 2 years. They have never said we have had missing towels before. We have had stained towels but never missing towels. Tenant said the cleaners made a mistake. The Bed frame was steel and the steel legs were totally broken, the bed had to drop to the floor and someone would of had to know the bed frame was broken. The tenant told me that she enjoyed the Condo and had a wonderfull time. Now in the rating she wrote she said the Condo is outdated. The Condo has modern bathrooms and new leather sectional. The pictures on VRBO are current. Its unfortunate the tenant felt they had to give us a negative rating. Due to a broken bed frame and missing towels. I hope everyone reads our other ratings. Thank you for taking the time to read the other side of the story.