Aida & Fei
- english, french, spanish, mandarin
Basic rental in Southern Dunes
Stayed often in this community and this unit was very basic in comparison.
It was cool enough to not need air con some of the days. Particularly annoyed that the windows were bolted shut.
Respectfully, you do not know what you are talking about.
Southern Dunes is an older community and this villa is one of the few villas that have been completely renovated. There is nothing "basic" about it.
This was a villa specific booking where you had a full description and photos before you made the reservation. you knew exactly what you were getting if you did not like what you saw you should not have reserved.
Regarding the windows, you made NO contact with the office about this during his stay. Had you done so, we would have explained to you that this is Florida with high humidity, so guests should use the AC. Opening the windows will not cool the villa, it will only make it very humid.
Hope this clarifies.
this house needs updated dramatically !
Only 2 of the burners work on the stove. ants in the house, and the beds are hard as rocks!Dishwasher leaks, when you turn on the dryer if it completely finished and you open the door it continues to run. No one came by to clean the pool and they was dirt at the bottom and the filter cleaner was black!!!!!! NOT AT ALL HAPPY WITH THIS HOUSE. NEEDS UPDATED WITH EVERYTHING.
Thank you for your comments.
When I checked our reservation notes, I found out that you made NO contact with the office during your stay.
We cannot address issues if you are not reported.
All the burners work. Not sure why you did not know how to turn them on.
Pool is serviced weekly. Just because you do not see the tech does not mean he had not been by. Some dirt on the bottom is normal especially during rainy pollen season. fyi, the filter is in a closed case and cannot even be seen without taking the equipment apart.
There is a sign on the dryer saying to turn it "off" before opening the door.
All the mattresses are NEW. How "hard" you may feel is a matter of personal preference.
Hope this clarifies.