Lucaya 4 Bedrooms 3 Baths Townhouse!
Fidelity Vacation Homes
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About Fidelity Vacation Homes
Fidelity Vacation Homes is a company based in Orlando, Florida, specializes in providing its customers next vacation homes to Disney and other attractions. Fidelity Vacation Homes aims to manage the administration of their holiday homes in order to provide guests with a comfortable stay in a clean, well maintained property. Similarly, our commitment to the owner of each property we manage is to make each guest zele by existing goods in the house during your stay signing a liability waiver the inventory of the busy household.
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Upon checking in air conditioning and refrigerator was not working. Not to mention the infestation of roaches. Our bathroom doors would not latch and the handle on the dryer was broken. Also the toilet seat was broken.
I called the office a half dozen times no one ever called me back!!!
They did send someone to fix the fridge and AC and spray a little Raid roach killer but that helped with nothing! The roaches should of paid for my stay as they had a better time at the property than I.
To add insult to injury this is my 4th year staying there. No customer service. Will NEVER go back there and I advise no one else should either
Dear Guest, thank you for taking the time to send us this report about your recent stay with us.
Our procedure seeks to ascertain the possible reasons that have led you to report this experience, and to seek the full satisfaction of all our clients taking a dream trip to the enchanted land of Orlando-FL. For us, every guest is very important, and all feedback is considered valuable. From these contributions, we can constantly improve the procedures we have adopted to achieve excellence in our provision of quality service.
For this reason, your message will be forwarded to the Department related to your feedback for analysis, evaluation and subsequent response.
We are here to listen to you!
Fidelity Vacation Homes Team
The stay was perfect, and the location was ideal.
I will definitely be back.
Thank you so much for the awesome feedback!
We are so glad you enjoyed your stay and that everything was perfect for you.
We hope to have you back when you want to come back and enjoy Orlando!
-Fidelity Vacation Homes
Clean and quiet
Clean and quiet
This was perfect for our stay in Kissimmee. Close to Disney and stores will for sure be recommending to others!
Had a lot of space. Beds were comfortable. Linens clean. Extra towels for a family of 8. Only there were no wash cloths! And carpet was a bit dirty. We had requested a grill during our stay in advance? However, they only had one grill. That grill was being used by some other guests?? So we purchased a small grill to use and discard after use. Waste of money!! Other than that, excellent stay. Had everything we needed to prepare meals. Kitchen was fully stocked, coffee maker, blender. Gated community. Pool area was nice as well. I would stay here again. My family enjoyed it too.
Great Place to Stay - Near all Parks
Our unit was as advertised. Four bedrooms with a very nice layout. Very clean and spacious and perfect for our golf group. The location was ideal - a couple miles off of route 535 and close to Disney, Sea World and Universal. The complex was gated and was very well maintained. It had a pool area but we didn't utilize it since we were out golfing most of the time. This is certainly a place we would go back to.