Beach View, Vacation Rental Property in San Antonio- Rosarito!
- english, spanish
100% refund if canceled at least 60 days before arrival date.
From the moment we arrived, just perfect!
House was very clean, everything we needed was there.
100% home away from home. Location was on point!
CANNOT WAIT TO VISIT AGAIN!
Thank you so much!!
Old, poor-quality structure with numerous major unlisted problems
We had a terrible experience at this drafty, damp old shack outside Tijuana, despite the generally polite and friendly owner.
The main issue was that the listing did not mention numerous serious problems with the property:
- No hot water in the kitchen! This is a serious health issue for cleaning utensils etc. properly.
- No hot water in second bath (useless shower)
- Partially functioning toilet in second bath
- No central heat or insulation resulted in very cold and damp house; owner only supplied 2 small space heaters – 3 were promised
- No door sweeps or other seals on deck doors meant constant cold drafts whistling through the house.
- Visible holes in deck doors (mouse-sized)
- Deck doors leaked rainwater in puddles into the house.
- Chimney leaked rainwater puddle into house.
- Chimney – an important consideration on cold winter days given the lack of insulation – mostly clogged, meaning the fireplace is nearly useless as it fills the house with smoke
- Massive (8-inch) hole in wall in laundry room
- No fireplace tools
- Generally dusty and down-at-heel furnishings, kitchen supplies, and finishings. This house is nothing like the pictures presented.
When we mentioned these issues and the lack of alerts to these problems with the house on the listing to the owner, she refused to issue a full refund.
We experienced a power outage due to rain as the neighborhood is not very well built. This is of course not the owner's fault, but we felt it should be mentioned in our review in case of winter storms during one's stay.
In addition to all the above, to add insult to injury, the owner made false claims in VRBO’s system relating to our security deposit and the ridiculous claim that we left a “chemical smell” in the property. As if any smells but mildew could survive those drafts!
We have many images and videos of our short stay at the house to back up the above. The owner asked us not to give her a bad review and we did wait to see what resolution she would offer us before posting this review. She offered us a $500 partial refund, which we refused, and has not been back in communication.
We are now writing a full complaint officially to VRBO regarding this listing, which is a shame as the owner was polite and communicative, only becoming disagreeable and dishonest when we reported the factual issues with the house. We have since found another fantastic property on VRBO with a great host that was exactly what was described on the listing.
Your dissatisfaction with your five night stay in my home is unfortunate. If there was anything you were unhappy with during your stay, I wish you would’ve notified me prior to you leaving. I would have been more than happy to address any issues you had with the home, given the opportunity. As the owner, it is important to me that my guests enjoy a wonderful and comfortable stay, and are treated fairly and with respect. As a common courtesy, I expect my guests to treat the home with the same respect that I offer them. It is clearly stated in the Household Rules, that the home is non-smoking. It was brought to my attention that during your stay, illegal chemical substances were in fact smoked inside the house. This is not only completely unacceptable by me (as the owner), but by the law. It should be of no surprise, that because of this, you will not be receiving your deposit back. I am extremely disappointed with the outcome of your stay and the conditions surrounding the current situation. If required, I am available and willing to provide further insight and information to bring this dispute to a close.
The house was very much comfortable and relaxing.
This house is very much a place if you need any relaxation! Has a beautiful sight of the sunset and ocean from the living room and patio which I loved!! Rooms were perfect size, beds were very comfortable and very clean. Bathrooms were in perfect condition and all utilities were in very good conditions. My favorite part was the kitchen it's was not small at all, very clean, and spacy. I love the walk in the neighborhood that had natural pebbles street layed on the concrete, very clean atmosphere. It has a very beautiful private beach area that allows you to drive down to the beach! It also has grass sitting areas, by the cliff on edge of the beach were you can look out to the ocean... Neighborhood is a private and safe place to walk in early morning or late afternoon
Sincerely: Laura Mtz
The hoy se is ver y good and beituful
The Bracho is a little fat but ones you get there is perfect for the family
Thank you for your kind words I very glad that you enjoyed your stay .