グリーンランドの家 - ガーデンルート上のペズラプライベートエステート、ナイズナ

Hi Christina, Thank you for your review and we are thrilled to hear that you had a lovely stay. Thank you for your feedback regrading the temperature. Aside from the underfloor heating there are also additional convector heaters that can be used by guests if ever required. I believe these are in the garage but will double check this in case they were missed. All the very best for the future and we hope to see you again at some point. Kind regards Daryl

Hi Greg, Many thanks for the wonderful review! It's great to hear you had a wonderful stay. We hope to see you again in the future at some point. Kind regards Daryl

Hi Martin, Thank you for the wonderful review of the house. Its great to hear that you all had a great stay and found the house to be A1. We look forward to hosting you again in the future and if a return trip is on the cards then please do contact me to discuss further. Kind regards Daryl Hamer Millbrooke Holiday Lettings

Hi Celia, Thank you for your wonderful review of Greenland's House, Pezula. We are thrilled to hear that you had a great stay. Its always nice to hear that the accommodation exceeded your expectations and that you managed to visit and make use of so many of the on-site and local attractions. We look forward to seeing you again in the future. All the best Daryl Hamer Millbrooke Holiday Lettings

Dear Hazel, Thank you for your review of the house. We are thrilled to hear that you had a great stay on the whole. However, we was very sorry to learn of the issue you found in relation to the pool not being clean. I have been looking into the issue with both the owner and local property managers and I have found out that 1 week prior to your arrival the pool had a leak. A repair was carried out but the pool had to be drained and repaired in order to do so. Because of the eco-system at Pezula the owner is unable to use a normal sand filter for the pool which is most effective and instead has to use paper cartridge filters. The down side of these is that after getting it up and running again it appears that it has took longer than anticipated for the pool to return to its normal standard. This is the first issue we have had in 10 years and we can only apologise that it was not in as perfect condition as we would have hoped during your stay. The owner has since made further investment in the pool to ensure we can try to avoid this situation again in future. It hasn't helped with the eucalyptus trees to the rear and the high winds prior to and during your stay. There is also a regular pool maintenance cleaning plan in place but we unfortunately cannot make this a daily visit. We wish you all the best for the future and if you ever wish to return please contact me for a special rate as an apology for the standard of the pool being lower than we would have expected during this visit. Kind regards Daryl

Dear Markus, Thank you for your wonderful review of the house and we are thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Kind regards Daryl Millbrooke Holiday Lettings

Dear Lotte, Thank you for taking the time to review your stay with us. We are thrilled that you had a great holiday and loved the house too. Thank you for your feedback reference the beds, We have made the owner aware of this. We do hope to see you again in the future and all th very best from Myself (Daryl) and the owner (David). Kind regards Daryl Hamer Millbrooke Holiday Lettings

Hi Dean, Thank you for your invaluable feedback. We are thrilled that you had a great stay at the property and hope that you will return at some point in the future. I will relay your feedback reference the beds to the owner David as I'm sure he will be keen to address this. All the best. Daryl Hamer Millbrooke Holiday Lettings