3 Bedrooms, 3 Baths, Sleeps 10
Kaiser Realty by Wyndham Vacation Rentals
It’s excellent in every way
Love it, b back next year
Russell - thank you so much for a wonderful review. We are so glad that you had a great time and we can't wait to see you again next year! Thank you for visiting us. :)
Horrible Expensive Beach Vacation
Spending several thousand dollars for a beach vacation you have the right to expect a restful and fun experience at a condo that is clean and problem free. I had family members travel from Houston and New York and we were all completely disappointed at our time spent in this condo. The hot tub was filthy and took several requests to have the "aquatic team" come to clean it and add chemicals. After cleaning there was still a good amount of sand in the bottom. On Monday morning we woke to a leaking ice maker and saturated carpet in the MB. We notified the owner immediately of the problems, and maintenance responded quickly, ripping up the carpet padding and installing three large, loud blowers and a dehumidifier. The drain hose to the dehumidifier was run to the jacuzzi tub in the master bathroom making it unusable. The noise from the blowers made talking or watching tv difficult. The ice maker was pulled out from under the counter and remained there for 4 days until it was repaired. After 2 1/2 days enduring the noise from the blowers, I requested that they be removed since the carpet was dry. Two hours later, maintenance came, one of who was talking on a cell phone and discussing whether the sheet rock was dry. He said the sheet rock was still wet and that the owner wanted the blowers and dehumidifier to remain. I informed them that I was going to turn them off as soon as they left and place them in the hallway outside and he relayed this to the other party on the phone and left. I turned off the blowers. An hour later the same maintenance crew returned and with obvious irritation, pulled the equipment and instructed me to "keep an eye out for mold". On Thursday afternoon, the owner called to verify the ice maker repairs. She said that she was checking on making some form of compensation for all the problems. Never called back but did send two text messages and two emails requesting that I notify them when I checked out. I will never rent from VRBO/Homeaway again. I contacted them for assistance and all I received was a follow up email expressing their "sorrow" for the problems my family experienced. I understand that problems do occur and was willing to cooperate but having maintenance entering unannounced and the expectation that we should continue to endure the noise and mess for the remainder of our vacation is unacceptable. In the end, all I can say is, “Renters beware.”
D M - we are incredibly sorry that you experienced such a disappointing time while staying in this condo. I regret that you were treated poorly and not followed up with during your time here. We did contact you on July 27th as a follow up to your time here. Once again, we are very sorry that this happened and we hope your next time here is a much more pleasant one.
Really enjoyable overall.
Turquoise Place is a great place to stay! Staff very friendly. My only complaint is their check in system which was chaotic and a cluster. Advertises check in until 8pm however no one was at C tower and we got there at 6pm. Boys in parking garage that were suppose to be staff were clueless as well and one was too busy on his cell phone to help. Would suggest to have staff at both towers desk and should send people to designated parking levels with carts available at each level rather than have everyone trying to get in at Main level with only a few designated parking spots. That was a zoo! That was our only issue and the entire week made up for first impressions. I will recommend Turquoise Place to friends!
Gorgeous and super clean!
We stayed in May 2017. The condo is exactly as pictured. Very clean and has everything you might need in the kitchen. The view was amazing! The beds and furniture are comfortable. Everything in this condo is top notch. Turquoise Place is beautiful! The indoor and outdoor pools are clean and spacious. The lazy river and playground in D tower are great for kids and adults. We preferred the view from the indoor pool in C tower to the D one. But both are nice. Turquoise Place is easy to get around and go from tower to tower if necessary. The staff was so helpful and friendly. Every staff member we saw, from maintenance to front desk would stop what they were doing to greet us. Several days a week have activities for kids. My kids enjoyed making a shark tooth necklace one day. C1507 was the perfect location for everything. I would recommend it and Turquoise Place. It's expensive but worth every penny!!!