Evolve Vacation Rental Network
- english, french, german, spanish
Check-in: 3:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Unable to stay
House in unrentable condition upon arrival .No water Debris throughout house .Dirty linens in trashbags.
Ron, we're sorry to hear that you didn't enjoy your stay at this property. We have shared your concerns with the homeowner, although we are unsure about the circumstances you referred to. We take cleanliness feedback very seriously, so please feel free to reach out with any specific problems. This property is known for being thoroughly cleaned and well maintained, but we're sorry if you felt that wasn't your experience. We wish you would have contacted the property manager, so any issues during your stay could have been dealt with immediately. We thank you for taking the time to leave us a review, and we are confident this property will continue to host many satisfied guests! Best, the Evolve Team
Great house not management
The house was great. Loved that there was a highchair and full crib. The Evolve management company wasn't. The company told me they would change my dates and shorten my trip by a day months before our booked dates. Then they charged me an extra night and refused to refund me the full amount because the employee who didn't actually change it no longer worked for them. They told me it was in the contract and I lost 30% of the cost for that night bc I realized they never actually changed it until I was overcharged. The thing that gets me is they told me they saw a note from months before when it was supposed to be changed and was a note instead of changing it??? Thanks for making me pay for your employees mistake and telling me it was in the contract.
Hi Julie, we're very sorry to hear about the issues you encountered. Here at Evolve, we aim to make vacation rental easy for everyone, and we apologize for missing the mark. We are constantly making changes to improve our service. Thank you for your feedback so we can ensure guests receive five-star experiences moving forward. Best, the Evolve Team
Clean and Spacious
Wonderful home! The home was clean, well kept and smelled nice. Plenty of room for our family of 5. Great location.
Buena Vista, CO, USA
There were bugs in one of the bedrooms, the ceiling fan in the livingroom didn't work but we didn't know that in advance so that was problematic. One of the guests found stains on a towel--not good. We did use box fans for the remainder of our time at the house which helped somewhat but by that time, we were all frustrated. The Orkin man was scheduled to come out one morning at 7:30 and finally showed up around 8:00. That was frustrating as I wasn't planning to do property management on my vacation so coordinating the arrival of the Orkin man was, again, frustrating. We also had trouble operating the TV. Additional instructions would be helpful.
Hi Charlene, We are sorry to hear that this property did not meet your expectations. The homeowner is dedicated to the comfort of their guests, and they responded immediately when you reached out with your concerns. They tried to get the exterminator to the house as soon as possible, but you made it clear that you would only allow them to access the property the morning after you spoke to the homeowner. The owner also promptly addressed the other issues you mentioned, and took measures to compensate you for any inconvenience that you may have experienced. We are sorry that this was not a satisfactory resolution for you, and we wish you all the best in your future travels. Best, the Evolve Team
Great property, great location
Loved the place and location. Would stay there again.