Check-in: 9:00 PM
Check-out: 8:00 AM
Canceled bookings will not receive a refund
The house was nice
The house was nice, we love having all the amenities that we have at home. The only problem was the Internet tv, it doesn't work well with the internet speed. But it has another room with dish tv. The renter is great and this is our second year in a roll renting from her and have no complaints.
Never saw it! wasn't available! never given an address!
Wow where do I start?? We've just driven 13 hours. I was sick with borderline Pneumonia. We have 2 little dogs and a cat. We checked our email many times during the day for a confirmation with an address prior to arrival. We get to Walsenburg CO and still have no address.We have no contact # for Kristi McClendon. We called the help line were on hold several times and turned over to another realm for the Help situation. We were on hold for almost an hour then a hangup. In the meantime my wife was emailing Ms. McClendon for the umteenth time with no response. I finally got through after another hour and was working with a fairly knowlegable gentleman and got Ms. McClendons contact #. While I was on the line with help, my wife got on the line with Ms. McClendon who proceeded to tell us that she forgot that the town of Walsenburg was to have a blackout from 9PM to 3AM. No electricity, no heat, no nothing! She had known this when she booked the room. Actually been informed on the 17th of November. Meanwhile I'm on hold for another 45minutes with help who is looking for a motel. When my wife got off the phone with your so called agent she called and booked a room in Trinidad CO. The help line finally got back on line and said there might be a motel in the next little town I could call. Really!!!! I could call! What happened to customer service? So let me recap... 13 hour drive. quite sick, pets, on hold for almost 2 of 3 hours and we were offered cold storage for $238.49. Didn't offer to find us a motel room. Only offers a freezing cold house if we want it... All I can say is Homeaway is the biggest joke in America! I definitely will tell all my friends and use the social media too write a scathing review warning people about your ineptitudes!