Trickett Gardens Holiday Inn
Trickett Gardens Holiday Inn
very convinent place to stay
close to main city and beach...but the hotel is not in good condition...table lamp was not working....pots burnt...fridge wasnt working....had to throw all my foods....no servicing and had to wash all linens and towels.....just convinent thats it....
Not worth the money, dated, dirty and grimy.
Check in was easy, free parking, got free wifi, location ideal as close to everything. That was all that was good.
The room , room 6, was not welcoming, there was a large dirty, mark on the door, which after inspection would be easy to clean, and the underside of door was broken, with splinters of wood sticking out.
The room itself smelt of cooked food and felt not welcoming. First impressions were that it was not looked after as the pictures were crooked etc.
the kitchen was small, and a cupboard door was broken, hanging out on an angle. There were coffee stains on the bench.
In the bathroom the top part of the window was broken, and completely exposed. The ceiling above shower was mouldy, the tiles were cracked and I grazed my foot on an exposed piece of floor. The toilet was not safe and was not secured to the floor. There was hair in the sink drain and during our stay I saw 2 cockroaches in the bathroom.
The queen bed was ok, but only one blanket in the room and that was rolled in a ball in the cupboard.
My partner sat on one of the single beds and felt it move. When we looked the legs were bent in and not safe.
Three lights didn't work.
The lounge was torn and broken.
The dining chairs were completely unsafe as they all wobbled and were broken. When we complained the girl on desk apologised but that was all. I was very dissatisfied and will not recommend at all.
The room was dated and grimy and dirty. The hotel was dated.
We are very disappointed.
Great location, good facilities
Perfect if you want to be close to everything. Apartment was spacious and well equipped but run down. Nice pool and bbq area and very friendly and helpful staff.
Beware of Cockroaches. Our worst holiday experienc
The first morning we woke up, we saw cockroaches roaming all around. 7-8 of them were around the kitchen, 1 was next to our son`s bed and 1 was in the bathroom. We killed them all and spoke to reception about the issue. She told she would spray the room when we were away and we left the room to go to Movieworld. This was a huge mistake. We should have packed all our stuff and left the place straightaway. When we returned in the evening we saw 2 more cockroaches roaming around. It was 9 pm and the reception was closed. I went to the IGA to buy an insect killer to kill the cockroaches and we couldn`t sleep all night being surrounded by these disgusting bugs. Next morning we spoke to the reception lady showed her the dead bugs and asked for a refund for our remaining night as we couldn`t stay in a place like this one. She told us that owner would come around 9 am and we should have spoken to the owner. There was another guy at the reception who rejected our refund request. Normally you expect people to apologize and refund you straightaway in a situation like this but they just offered me to pest control. They should have done it before we stayed there. I have never seen a cockroach in any other hotels i stayed in my life and we had too many of them in this room. We called Expedia and they helped us to refund and they also told us the owners still declined to refund and expedia would be refunding us directly. We left the hotel and moved to another nearby hotel.
excellent location and good place to stay
Ideal location to enjoy the Surface Paradise shopping district and the beach also a walking distance.
The rooms were clean and the unit is very self sufficient.
I would recommend this hotel to family and friend.
Excellent hotel In prime location
Hotel staff were very friendly and helpful. Our room was incredibly clean and tidy. This hotel is very close to the beach (less than 2minute walk) and is located just as close to a main shopping strip.
Would definitely recommend this hotel to others.