Canceled bookings will not receive a refund
Misrepresented! Awful Experience
I’ve waited to write my review to give the property owner a chance to right a wrong, but since he hasn’t, here is my honest review:
My sister and I had booked this property about 6 weeks in advance of our trip. In that timeframe I communicated with the owner multiple times to ensure the details of our stay; to include confirming apartment number the day of our travels. The owner was short in their replies, but everything seemed good to go so we did not think much of it.
Upon arriving to the stated location and apartment, our provided key did unlock the apartment, however upon entering- a tenant was present at the time and informed us that he had leased the property for the month. As you can imagine this was embarrassing & also terrifying! Certainly not what we expected! The tenant told us to try the apartment across the hall, in which we did and our same key did access the apartment. We immediately called the property owner with no answer. I text them as well as emailed them with absolutely no reply until the afternoon of the next day!
The apartment we were able to access was not prepared for us at all. A window had been left open so the apartment was very cold and the furnace would not turn on at first. There was mounds of dirty laundry present. And the apartment was definitely not the same apartment pictured in the listing.
Due to all the mix up and misrepresentation- we did not feel safe staying; who knows how many others had a key that could access the apartment while we may or may not have been present! plus not being able to get ahold of the property owner, we decided it was unsafe for us to continue our stay. We had again contacted the property owner to let them know we wanted to check out; canceling our stay and wanted a refund.
When the property owner finally did reply back to us, all we were told was “sorry for the mix up,” and that we didn’t have a case to cancel our stay and receive a refund. Seriously?!
All we were ever refunded was our security deposit; as we should have since we did not stay in the apartment! The property owner has been awful to deal with and does not see where they were in the wrong.
I would never recommend this place! Worst experience of my life!