Property Manager / Owner
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Solterra clubhouse area was great. We liked the area well enough that we are considering buying a home there within the next 2 years! Home #AB2342,on the other hand, was very average. Pool/hot tub worked well, but we had several minor irritants:
1) It does not seem like the house was cleaned properly before our arrival. Floors and carpet were dirty. There was trash in the trash baskets in the house. The dryer vent was clogged with lint.
2) The grill was filthy. We had to vigorously clean it before we dared to use it. Even then, only 3 of the 4 burners worked.
3) Multiple light bulbs were burned out.
4) The front door key lock did not work properly. We had to push and push on it to get it to light up.
5) The entrance gate never worked properly. Cars were either backed up to the street to get in, or the gate was left wide open (so that anyone could get it).
6) The outside trash bin was not secure …. we had critters getting in there and chewing up the bags.
7) The kitchen was sparsely supplied. We had to go out and buy a fry pan (skillet) so that we could cook eggs, etc.