Owner's Response: I am so glad you loved our house for your family vacation. The elevator is wonderful to have for sure. I am glad you called and let me know about the AC not cooling upstairs so we could get this issue resolved right away for you. You also told us about the volume on the TV remote control in the downstairs bedroom but said it was fine because you used the living room remote to turn the volume up or down but said nothing about any other TV issues. If I had known about other issues with the TV's, I would have called Time Warner (Spectrum) to come out to fix as this sounds like it would have been their issue. As for the cleanliness of the house, I am not sure what happened. My cleaning lady has always done a fantastic job for several years. If you had told me about the problem, I would have called her to clean the problem areas for you but I do apologize. The comforters were clean and some are even brand new so I am not sure what the issue could have been with those. As for the bugs in the house, they are water bugs that are prevalent to the area and do fly in, usually at night when they see light, when doors are open for any length of time. The house was also sprayed for bugs, which we do quarterly, a few days before your arrival so there may have been dead bugs from the bug spraying. I apologize for the dead bugs. I am sorry your mom was stung from a wasp nest on the bedroom balcony. As you know, wasp can form a nest so quickly that you do not see right away that it is even there. We do take pride in our house and want it to be a great family vacation house but I cannot fix problems that I do not know about. I do hope you will consider staying with us again in the future.