The Shore Hotel & Residences - 3-Bedroom Apartment

My experience for this stay is terrible. There is 5 counter for the check in only, due to the peak season (sch holiday), the queue is very long. Its took me more than an hour to check in. After checked in, we have to wait for the lift.

I stayed at Tower 3 , however there are 2 lift for the whole Tower 3. Each level has 11 apartment, and there is 15 level. Thus, 2 lift for 165 apartments. This is insufficient. The waiting time for the lift is around 20 minutes.

Nice hotel, clean and convenient to access to malacca old town. Suitable for family

hotel environment is good just go anywhere have to wait for lift at least 20min, so disappointed about this

We had to wait very long for lift during peak hours as there are only 2 lifts for 20 over levels in the tower we were staying.

Reception gave us 3 access cards upon check in but all 3 was not working. we had issue going down to the reception because of the long waiting time for the lift. we called the service desk and had to wait another 30 min outside the apartment before gaining access...

Only to find that the room wasn't cleaned when we arrived. There were shoe prints on the floor that was not mopped. No cups nor coffee provided.

Areas of improvement: only 1 dustbin for the whole apartment. Only 2 lifts to 3A Residence block, during peak time (weekends, check in/out time) need to wait for many rounds of lift.