Spacious and impeccably remodeled luxury two-bedroom condo. Elegantly furnished by renowned designer. Italian ceramic flooring throughout, new gourmet kitchen with top of the line stainless steel appliances, designer bathrooms and walk-in closets. The Grand is a waterfront luxury full service residential tower on Biscayne Bay with endless upscale amenities located only 7 miles from the Miami International Airport. The bay and city views are simply breathtaking. It is a tropical oasis of waterfront elegance. Indulge yourself and satisfy your cravings in one of the restaurants located in The Grand Retail Mall by savoring award-winning international cuisine at Tony Chan's Water Club, Primo’s Italian Kitchen, 8and1half Caffè La Bottega, Los Gauchitos Argentinian Steakhouse and Casablanca on the Bay. There's someone 24 hours a day at the front desk. Our rental office is located on site at Suite 212 (on the second level of The Grand Retail Mall). The Grand is located at 1717 N Bayshore Dr in Downtown Miami, within walking distance of the Adrienne Arsht Center for the Performing Arts, the American Airlines Arena and the shops of Bayside Marketplace. It takes only some 10 minutes of drive across the bridge to get to South Beach. Just 3 minutes of walk takes you to a Publix Super Market and Wells Fargo Bank on Biscayne Blvd. Guests can enjoy the Margaret Pace Park next to the building with lighted basketball, tennis and a volleyball courts. Direct access to Metrobus, Metrorail and Metromover public transportation services, Uber, taxis, Miami Free Trolley rides and Miami Water Taxis. Enterprise Rent-A-Car is located inside The Grand Retail Mall. Additional housekeeping, limousine and room services are also available at additional charges.
Bedrooms 1, Bathrooms 1.5, Sleeps 2
- english, french, spanish
- Calendar last updated:
- Dec 11, 2018
Pool / Spa
The place was great but the valet parking was a nightmare with me leaving with a damage car!
First let me say that I really enjoyed the condo and the service we received. The assistant quickly met us and got us quickly to our place to stay. The look of the condo totally matched the photos we seen on VRBO. The patio was very large and the noise level was very low for the location it was in. We enjoyed the view the overlooked the bay area and the pool area below. Service from the Double Tree-The Grand was smooth with no problems. The only recommendation for the place is that it needs a shower cradle in the shower. There was no place to put shower items (soap, shampoo, etc.)
THE MAJOR ISSUE IS WAS WITH THE VALET PARKING!
Valet parking was included with the stay and we were not allowed to park our own car per the VRBO Agreement. Valet parking was provided by Southpark Management, Parking Solutions.
This issue came on the day before we left. We came in and the valet parked our car that eventing. The following morning, I noticed that my rear passenger wheel had been curbed with major scratches. I immediately notified the valet named Dennis who was assisting at the time. He told me to fill out information about the damage and that was it. I then began asking questions as to who is responsible for fixing it because there was no documentation of the company accepting fault just a form he wanted me to fill out. Dennis seemed not to know what to do or answer my concerns. That is when I asked to speak with a supervisor and Dennis stated there was not one to help. At the same time this was happening two other people came forward stating that they had damage to their car and wanted a supervisor also. Again Dennis gave them the same response. I went to speak with a general manager in the hotel, Double Tree, and they told me there was nothing they could do because they were not managed by the hotel. We again asked to speak with a supervisor. It was after some pressing that Dennis finally called a supervisor named Niaker. The supervisor told us the company was at fault and would contact us, that was it. No paper work with any agreement it would be fixed, no photos taken by them of the damage. No clear process of what would happen to fix the issue. The supervisor told us that he would be in the morning to speak with us which was also the day we checked out of the hotel. That morning we were told that the supervisor was in by Front Desk at Double Tree but we couldn't find him and could not be reached.