Brett/Robinson Gulf Corp
It was great but...
I wanted to be sure to leave an exceptional review for the property owner. The unit was fantastic and every room had a wonderful view.
I do have to complain about the building Phoenix IX itself because we had an awful experience being stuck on elevator 4. We came to find out this elevator we were stuck on already had issues earlier in the day. We have a 5 month old infant and a grandmother that suffers from severe anxiety and panic attacks. The building manager called to apologize which was nice but he said “when fixing it we sort of throw darts at the wall guessing the issue and we guessed wrong”. That should never happen. They need a more common sense process for a broken elevator than guessing what is wrong and allowing people to get on knowing there could be an issue. It’s dangerous what they did. We were stuck for 35 minutes with 7 bodies in an elevator without air conditioning. It was easily 90+ degrees in that sweat box scared for my infant and my elderly mother.
I encourage the property owner to press this issue so the building never has a guest or resident stuck knowingly on a nonfunctional elevator when it could have been prevented.
The unit was basically as advertised which was nice. The views were incredible. The unit needs some minor maintenance (light bulbs out, neither ice maker worked, handles needed tightening, etc). The furniture on the deck was old and in need of replacing. None of these items prevented us from enjoying the unit. The positives far out weigh the minor issues mentioned. I would definitely rent it again and recommend it to others.
Not very well maintained
Condo was nice and the view is pretty. It is not maintained very well though. The washing machine knob didn't work and I had a hard time washing clothes. The thermostat in the master bedroom area could not be turned down below 72 degrees. We were very hot at night. Kitchen sink faucet dripped and wouldn't turn off. The televisions were old so we couldn't stream movies or play Blu-Ray movies. There were several things broken in the unit like the toilet paper holders and coffee maker. The coffee maker that worked made a mess. Beds were not comfortable. I called and complained about this stuff because I didn't want them to think that I broke all this stuff. I asked them not to fix it while we were there because part of enjoying vacation is not having anyone intrude on it. In fact, I go on vacation so I don't have to get things fixed and repaired. This unit could be very nice but clearly is not maintained the way it should be.
my name is Randy Sullivan, I must say this is by far the best condo unit, we just spent the last 5 days here and what a nice place to stay very roomy, the beds are very comfortable.... the bathroom in every bedroom is first class to say the least, being able to get to the balcony from every room is also a plus for those who still may be sleeping in the living room. My ac/unit broke during our stay and I called the front desk for help, they had it fixed within 3 hours. The rooms are decorated beautifully I will definitely stay here again thanks for making our trip a really nice stay!!