With 6 bedrooms in this house, three king bedrooms, 1 queen bedroom, 1 bedroom with a full and a twin, as well as a bedroom with 2 twin beds, sleeping a total of 12 guests. Four and a half bathrooms within the house also provide everyone the extra space to get ready. Not only are the bedrooms expansive, but so is the game room. With billiards, each guest is sure to have some fun. With a huge pool, lazy river and plenty of space to lounge, this is truly any vacationer's dream.
- Half Baths1
- Min Stay2 nights
Owner / Property Manager
- Calendar last updated:
- Sep 14, 2018
Pool / Spa
Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 60 days before arrival date.
Poor communication and we were switched to a different house
First of all, I want to say that when we had an issue, Eric the maintenance person was helpful and quick to respond. We appreciated his assistance greatly.
The house pictured above (and booked) was NOT the house we stayed at. The management company switched us to another house without asking us or even letting us know there was an issue. I feel like the house pictured is just a place holder for a bunch of houses that they manage and they will decide which one you will be placed in when the date of check in comes. We specifically reserved THE PICTURED HOUSE, not "whatever they actually had available at the time". The reason I like using Homeaway / VRBO is because you get to choose exactly where you will be staying. Finally when they responded, the management company said "there might have been A/C issues" in the house we booked. Might.
The house we stayed in (again, not this house) is new and beautiful, but it was not stocked very well. The kitchen was pretty poorly supplied with dollar store silverware and utensils and no serving/mixing bowls. We were only allotted one roll of toilet paper in each bathroom (and a partial leftover under the sink), a couple garbage bags and no dishwasher detergent. All the towels were left in the laundry room, none in any of the bathrooms and all were a total mish-mash that looked like they got them from a second hand store. The sheets were poor quality and the pillows were all flat.
We had EXTREMELY loud neighbors behind us and the only thing we could do was call the sheriffs office and register a noise complaint. Though it is a gated community, there was no number to call for security, so we had to endure 3-4 nights of them partying until 1-3am. Eric tried to help and talked to the HOA, but nothing was done.
The listing says that there is a grill and hot tub included, but what it doesn't say is that you can't use the grill unless you pay $65 for the week and that the hot tub won't be hot unless you turn on the pool heat which they want $25/day for. Other listings specify this upfront so that you can make an informed decision. I messaged them 3-4 times (even in the initial "request to book" email) asking then to clarify this EXACT issue and they never responded until we had other issues.
I also asked to be sent a link to the ACTUAL house we stayed in so that I may review THAT property, but they haven't responded to either of my messages. I would not rent with this mgt company again.
great place with enough space for everone
great property with space for everyone and conveniently located to everything
After some initial confusion with receiving check-in info and only receiving code 5 mins before check in time, and some initial confusion over pool heat - We had a great stay. Property very clean and kitchen well appointed. Found the communication between VRBO platform and owner somewhat slower than expected and delayed vs other rental agencies this go around.
Overall the property was very nice. There were two families staying in the house and there was plenty of room for the kids! The only complaint would be communication prior to our arrival was not as outlined when we initially booked. We were supposed to receive our welcome package with information on the house the first of the month in which we arrived and it was supposed to be followed up by a phone call. We received neither and therefore I had to reach out to property manager several times to get the info. Also when we arrived the pool was not heated and the BBQ was locked. We had to call property manager again. She was very prompt in responding and the issues were resolved almost immediately. Overall th accommodations were good. The resort amenities were amazing!
The house structurally is very good but lacking good towels and kitchen equipment provided forks, kn
The house structurally is very good, but there was a lack of kitchen equipment such as dishes, forks, knives, boards, pans, cloths, glasses, blender (it was broken), towels were very bad. The person who administers the house does a very poor service, not answering messages and questions for weeks before our stay. It said in the advertisement that there would be a barbecue in the house and when she spoke to me 2 days before we arrived we were told she did not have it. She had to rent the hastily, had it delivered and delivered with a lock; releasing only 48 hours after our arrival. The people who helped us in the house by arranging better kitchen equipment, cloths and towels were the cleaners of the house we hired. Because the person responsible did not help at all. If I were the owner of the property I would change this person!