Evolve Vacation Rental
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The worst holiday of my life
After an intense period of work at the hospital, the time for our well-deserved 4 days holiday was finally starting and we were so excited about it.
First, we had to enter one hour later as the owner called us to postpone our entry because the previous tenants left later and she said that the pool was not in optimal conditions and she wanted to buy some stuff before we arrived.
When we got to the house, we were completely shocked. The pictures on the website are not true. The pool was cloudy, dirty, with the filtration system that doesn’t work. Same exact description as Debbie C. posted a year ago..meaning that this is not a recent issue.
Hearing our complaints, the owner gave us the same response that the property manager gave to Debbie: a lot of rain and pollen...however, there are neighbors in the same community and their pools have crystal clear water. We talked to them and they told us that if you do a good maintenance of the pool you can have a nice immaculate pool even in the middle of a forest!
The house smells of humidity that perfumed candles cannot mask. There is a lot of dust and spiderwebs. Our first thought was to leave and cancel the booking. We talked to the evolve management. They are less than efficient and helpful. We sent them pictures of what we found and told them that the house didn’t resemble the property on the website! They refunded us one night saying that the following day, people will come over to clean the pool. But we could not cancel the booking, as the owner didn’t want to.We felt fooled and robbed.
The next day, 3 people came and cleaned the sand and dirt but the water remained cloudy as the filtration system was not working for a long time.
The feeling was that the house is not maintained, the owner, who also does the cleaning, doesn’t care and just want to make profit out of it.
By renting this house in summer, she should know that the pool is the main thing for many customers!
We only wanted to enjoy the area, do hiking at the Saratoga park and rest and enjoy the pool. We felt so uncomfortable that we decided to leave one day earlier.
Our recommendation to other Vrbo users: choose houses with 5 stars and many positive reviews. This house is a fraud.
P.s. The only positive thing was having Mr. Griffen cleaning the pool area and being a nice guide for things to do in the area.
Conveniently located to Saratoga Springs
The rental had everything we were looking for, clean on the inside, comfortable beds and close to Saratoga Springs and Lake Saratoga. The grounds around the outside of the house could have been a little better maintained, but it was Fall season up there, so can't hold that against them.
Cute place but needs updating and cleaning
First impression was it was an abandoned house. The front yard was so overgrown, lawn hadn't been mowed in weeks, bushes and trees were not pruned, garbage bags with leaves and twigs in front of house .... The inside was quaint but had a very musty smell. Most light switches didn't work. There was a "science project" growing in the coffee pot from coffee someone had left previously. When it said air conditioning we thought it meant central air. The master bedroom unit didn't work well, we had to clean the filter in it as the light was on and it was gross. I basically spent the first 3 hours of our vacation cleaning, my kids were drawing pics in the dust. Also the TV only gets rocky channels not regular cable, so my hubby was upset he couldn't watch the news at night. Then the back yard... the pool was so dirty when we got there. There were leaves and acorns and sand all over the bottom of the pool and the water was cloudy.They run an aqua bot but no body ever emptied it. My husband spent 2 full days cleaning the pool and the aqua bot and adding chlorine. When we left it looked pristine and now the aqua bot was actually doing its job bc he cleaned it out. The gas grill had very little gas in it and the tiki torches didn't work bc the wicks were so low and old. Despite the lack of cleanliness and the need of updating, my family made the best of it and had a good time. The proximity to the lake was key. We went Kayaking and fishing several days and it was close to the SPAC where we went to see a concert. The owner should consider a new cleaning and outdoor maintenance crew because unless they are doing it for free, she is getting robbed.
Debbie, we're glad your family had a pleasant time overall, but are sorry to hear certain aspects prevented you from fully enjoying your stay. The homeowner prioritizes the guest experience and has never received this kind of feedback on their property. This home does not have a lawn and instead has a beautifully landscaped garden in the front to welcome guests. It is not abandoned and looks just like the photos. There are 14 light switches throughout the house and there are extra light bulbs easily accessible. We have shared your insight on the coffee pot and dust with the cleaner so the scenario you encountered can be prevented for upcoming guests. This property has had back to back guests and the cleaners We do not advertise this property to have central air. However, it is standard for many houses in this area to use window units to help keep the house a comfortable temperature. The downstairs unit can be set to the desired temperature, and the master unit cools the place down just fine as long as the doors are closed. Prior to your arrival, the homeowner personally cleaned the filter to ensure it was ready for your stay. In regards to the Roku, this property has Sling TV and news can easily be watched on mainstream channels like Fox, CNN, MSNBC, etc. This information is also explained in the welcome book. Lastly, we understand the pool cleaner and maintenance vacuumed up all the sand in the pool area caused by a tremendous amount of rain that occurred around your stay. They come every Friday to check on the pool and set the pool robot to run every other day to ensure everything is ready for guests. The homeowner takes feedback seriously and goes to great lengths to ensure their property is well looked after. We are confident that future guests will continue to love staying here! Best, the Evolve Team
COMFORTABLE AND CONVENIENT
We rented this home due to its close proximity to Saratoga Race Track. It turned out to be the perfect fit. After a long hot day at the track we would return for a dip in the pool. Then it was off to one of the many nearby restaurants for dinner. At night we all enjoyed a nice quiet, restful sleep in one of the comfortable beds to recharge our batteries for the following day. The owner makes your stay feel like you are in your own home.
Good price for the space and location
The townhouse was comfortable for six people. The location is convenient to everything the area has to offer. The kitchen and tv room overlooking the back yard and pool made a great place to relax and visit. The pool would be super to use in warmer weather! The kitchen and linen closet we're well stocked.
The upstairs space is fine but older. The beds were all comfortable.
My only negative comment would be that there are a lot of personal items (personal pictures, nicknacks...) in the house. This was unusual to me in comparison to other properties I have rented. I was a bit concerned about accidentally breaking something. Thankfully, it was a mishap free stay!
Thank you for sharing your home with us!
Shannon, thank you for letting us know about your stay. It's wonderful to hear this townhome was ideal for your group and you enjoyed the location! We have shared your feedback regarding the personal items with the owner so any adjustments may be implemented for future guests. Thanks for sharing your experience, and we hope to host you again soon! Best, The Evolve Team
College Reunion Stay
Great spot - clean, convenient and comfortable