Brett/Robinson Gulf Corp
Goos location, easy access to beach, nice sized condo.
Bait and Switch/Hit-n-Run
Let me start by saying we booked this room because we are smokers. We assumed that because we paid extra for a smoking room we would be able to to smoke responsibly on the balcony. Unfortunately this is not the case. Smoking is only permitted in the parking garage, which had no adequate seating. This small detail was not listed on the website and we were not the only guests during our stay disappointed by this. The smoking issue aside, the room was as expected and had a great view of the Gulf from our balcony. There was a note in the bathroom that read "please consider reusing your towels." My family doesn't reuse towels. We are used to having to ask for more towels because most hotels are the same way. The issue I have is when we called to request more towels and removal of our used towels, the front desk casually asked us to bring down our used towels. We thought this was odd, but okay no problem. A member of the staff saw us at the bottom floor and assume responsibility for the used towels. The only other thing I feel I should mention about the room cleanliness is the air filter had dust caked on it. Now onto the issue that provoked me to leave a review at all. The parking in the parking garage is tight, which is not unusual. However during our stay someone damaged our vehicle in a hit-and-run. There were no cameras in the parking garage so we never found out who hit us. However, we found out later that another guest saw the hit and run and reported it to the front desk as they checked in. The front desk never tried to contact us regarding this matter. We understand this is private property but it would have been nice for the hotel to contact us as a courtesy.
Kay: thank you for making us aware of this - I will forward your comments to the manager there.
on the beach
The rooms where clean. The kitchen had everything I needed,even a crock pot. The king size bed was very nice. The bunk beds were a bit small for teenage kids, but they work and the sofa makes out into a bed. Its right on the beach a beautiful view from the balcony. The location was great the Hangout was about a block away, souvenir shops and places to eat. There is no ice machine though, the refrigerator does have an ice maker.
Spend a little more
Prepare to use the stairs. One of the two elevator units stayed out of service for the majority of the trip. If the elevators were not out of service, they were fully occupied by the cleaning crew, or people who have been waiting as long as you to get on. I’ve never sat waiting for an elevator for over 30 minutes before, but did multiple times onthai trip.
Collins: I am sorry to hear that you had to wait for the elevator. During our busy summer season, you can only imagine the use , and unfortunately the abuse, the elevators endure. Our service providers are busy keeping the elevators safe and running. I hope that the remainder of your vacation was fun and hope to see you again.
Room was small but lovely & beds comfy!
On site laundry room: reeked of urine & I wasted $ bc my laundry never dried.
elevators: were hot and slow and broke down multiple times...
staff members: most were very nice. The one on checkout was not.. called 10 times for checkout as instructed, finally went to desk & she insinuated I was lying bc her phone never rang (she wasn’t at the desk when I got there) and that she even called the room and we didn’t answer which is false I never got a call... I was merely trying to tell her to have the phone checked... mind you this was after I waited nearly 10-15 minutes for her to even return from outside to the desk along with another customer. She told us we had not waited that long.
parking: you only get 1 parking pass my son & daughter who met us there had to park unsecured across the street.
Pool: small nothing impressive
I am sorry your experience here was not the best. I will forward your front desk comments to the manager. Unfortunately, since it is a 1 bedroom, we can only offer 1 parking pass but happy to know there was nearby parking for them.
Nice property, room was very clean
Everything was nice, only bad thing was that our room was right by the elevator so we constantly heard yelling and noise from that.