Brett/Robinson Gulf Corp
Unit great but management of property and friendliness of staff poor/not good
Condo was very clean, decorated well and well supplied. Plenty of comfortable seating in and out for our group of 6. Loved the fact that you could park on same level as unit. Great location to get on and off of wonderful bike trail.
Very crowded and two of the elevators were down most of the weekend— waited long time for elevators. Staff at front desk were not friendly or accommodating— requested 1 additional parking spot for 24 hours (most of our parking garage level was empty)— no, was the answer in a very definitive tone from manager, Brooke. Another time we requested late check out (understand that is not always possible) — when told “no” I asked for additional Information regarding closest public beach — said they didn’t know and didn’t make any effort to find out— very unfriendly and not accommodating. We had TV issue (user error) and called to request assistance (called the number that front desk gave us) — left a message but never heard back.
Bottom line—. Unit was great but the on-site management not good!!!!!
Ka: I am happy to hear that the condo was comfortable and accommodated your friends and family. I am disappointed to read about the service you received. What you describe is very unusual and I will certainly forward your comments to the rental manager there. Please know that your remarks will be taken seriously and will be addressed. We look forward to the possibility of welcoming you back again.
Great family outing.
PW2 1105 - Exceptional unit in a great building!
We spent time over the Labor Day holiday with friends in a beautiful unit in Phoenix West 2. Unit 1105 has absolutely everything you need to have that perfect relaxing vacation at the beach. From the high end furnishings to the fully stocked kitchen and breathtaking view on the balcony, this unit has it all. The color palate is soothing and serene, and the decor is very nicely done. Being located on the same floor as covered parking is such a bonus! The building has wonderful amenities ( indoor and outdoor pools, multiple hot tubs, lazy river, impressive workout facility, lighted tennis courts as well as a gorgeous stretch of beach!) and there is staff at the front desk to help you with any issues at any time of day or night. I highly recommend this building and this unit!
Thank you for this wonderful review. We work hard to offer our guests a comfortable and attractive place to relax and enjoy this beautiful area and are thrilled to hear we have succeeded. I hope the memories you made here last a long time and are cherished by your friends and family. We look forward to seeing you back here soon.
Relaxing Stay at the Beach
We had a wonderful and relaxing stay in this condo. The condo amenities are fantastic from the lazy river, great pool, splash pad for little ones, to a nice fitness room. The condo unit that we stayed in was tastefully decorated. Having an ice machine was a lifesaver when we were loading up our ice chest as we headed out to the beach for the day. The unit is roomy and spacious as well. We will definitely recommend this unit to friends in the future and book another stay very soon.
Thank you for this wonderful review. We are pleased you and your family took advantage of all the amenities that our condo, the complex and our area offers. Please come back and see us again!
We had a great trip! The unit was very clean with a huge living area and kitchen! We had a group of 5 couples and cooked nearly every night. The kitchen in this unit had all of the pots, pans, baking dishes, utensils, etc that we needed to prepare our meals. Because we had such a large group, I had to sleep on the dreaded pullout sofa in the living room with my girlfriend. This was the most comfortable pullout bed that I have ever slept on! It had a thick memory foam mattress, and my girlfriend and I slept great. We had a lot of bad weather, but the hotel is huge with a giant indoor pool and hot tub area. I would recommend this hotel over any other that I have stayed in at Orange Beach.
Thank you for sharing the review of your stay with us. We are thrilled that you found our condo comfortable and hospitable to your group. We love this place and love sharing our "home" with others. Please tell your friends and come see us again.
A RELAXING PARADISE
This condo unit was amazing just like the view it offers. The minute you step through the door your breath will be taken away. The décor of the furnishings to the pictures on the walls are just magnificent and you can tell the owners have excellent taste. The beds are so cozy and comfortable that you will want to stay in but then one look off the balcony at the pool and the lazy river, you will realize there is so much more to do. This condo has everything that you could possible want or need for the prefect beach vacation. The condo has plenty of amenities for the whole family. I would recommend this condo to anyone that is looking for a luxury experience with a great view and I will definitely be back again.
Thank you for your recent review of Phoenix West II. Making people happy is what we do best and one of the reasons why Gulf Shores & Orange Beach are known as a top location for family vacations. Watch for future promotions to book your next family vacation. Looking forward to seeing you next time!
Valerie Bennett, Brett/Robinson Marketing Team