Owner's Response: Our home is equipped with 2 air conditioners both of which were operating 1 day before Anita's arrival. Unfortunately equipment occasionally breaks down. We were not notified of any problem until late afternoon, too late to get a technician to work on it. However we responded with 2 portable air conditioners immediately to alleviate the problem. It was not particularly warm this day. The home is also equipped with 2 coffee pots, with only 8 persons 1 should have been sufficient. In addition we would have provided a new one if we had been advised of the problem prior to reading about it in a review.. All of the windows have either blinds or curtains, so we are at a loss as to what this complaint is about. A broken key chain again not sure unless one f the house keys was not on a key chain. This seems pretty picky. The only maintenance or owner contact number is mine which is obviously in service. Trash cans should have been emptied but there was adequate space for Anita's needs. Her group checked in late afternoon and were here only one night leaving by 10 a the following morning We knew of nothing except the air conditioner prior to reading Anita's review. We feel Anita's is a customer who we could never please.