I'm a Tour operator/ Butler in the tourism industry. So yes, I do know a thing or two about guest relations, "excellent customer service" and I have mastered the trade. Consistently exceeding the needs of my guests and building a relationship is what I'm about. Professionalism and courtesy are expected and extended to all.
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.