Canceled bookings will not receive a refund
Awesome property...trouble with damage deposit return
Everything was perfect during our stay. We were actually changed, prior to arrival, to a larger property due to issues at their end. It was beautiful and located walking distance to Times Square. Since departure I've been trying to get our damage deposit returned. They promised return within 7-10 days of departure...it's been 4weeks, and communication has lapsed. Had to file a complaint through Home Away. Still waiting!
Avoid staying here
The property and location were as advertised. My low rating of this property are entirely due to the deposit process which is horrible. We were contacted the night before arriving that we needed to send a deposit via pay pal. Red flags arose , as I never have handled a rental deposit in this manner the evening before arrival. The last minute deposit was sent as my daughters college graduation was in 2 days and we needed the accommodations. The apartment itself and location were fine. Although we were asked to say we were friends of the owner if asked. This to me meant they are subletting the apartment illegally, which is not uncommon in Manhattan. Upon check out, we were thanked for being respectful guests and told we could get a 10 percent discount on future bookings. When I asked about the deposit, I was told it would be refunded in 7-10 business days. After verifying my PayPal account and repeated attempts to contact the owner my deposit has not been refunded. I finally brought the management from Canada Stays into the process to retrieve my deposit. They attempted to reach out to the owner via email and phone. My deposit was finally refunded when I threatened to contact the building owner and New York Housing authority about the illegal subletting. Save the hassle, avoid this property at all costs. Look elsewhere.
This property could use some upgrades. It's okay if you're looking for just the basics but it could be much better if they paid more attention to it. You could do better than this property.
We Were Moved to The Lower East Side
This review is for the lower east side apartment, but I assume the Hell’s Kitchen apartment would be the same. Our apartment was clean, well equipped and very compfortable.
Great NY Trip
Our family booked this property and before our arrival, the owner told us there was a fire in the building and they were not sure if the apartment was damaged. They offered us the lower east side rental that we took. I gave five starts because through the adversity our contact person was attentive and the apartment was nice. The lower east side location was great with many great restaurants, shops and easy access to the subway.
Very nice flat in Hell's Kitchen
The flat was very clean and well decorated. We had a great time!
It was just a bit cold as we could feel the wind coming through the closed windows.