Nous sommes très réactifs, à l'écoute de nos locataires, notre objectif est qu'ils passent d'excellentes vacances.
Why Owner chose Orihuela
Notre propriété est moderne, confortable, fonctionnelle, avec piscine communautaire pour le plaisir des grands et des petits, proches de la plage, et du centre commercial la zenia boulevard
Check-in: 2:00 PM
Check-out: 11:00 AM
Minimum age of primary renter:18
Max guests:5 (sleeps up to 4 adults)
Prendre soin d'éteindre la climatisation en sortant de la maison
Laisser la maison propre après départ
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Not what it seems!!
The advert on Home Away is very misleading to actual reality. Myself and my family (4 of us in total) were disappointed when we arrived, but had to make the best of it as we had booked for 2 weeks.
The photographs on the advert make it look like the swimming pool is just outside the apartment. This is not the case it is actually down the street, and outside the apartment is wasteland/a building site.
There are no instructions for anything available within the apartment. For instance, how to get in and out of the electric gates, no instructions for the air conditioning unit, no instructions for the TV (which wasn't tuned in, therefore not able to use, and therefore shouldn't be listed as an amenity.
This apartment is advertised as sleeping 5 people. We believe this should be 3 people, or at a push 4 people. The pull out bed in the small room is actually fixed to the single bed, therefore the person on the single bed has to stand on the pull out bed to get out. There is also a fold up bed in the living room, which is not ideal or easy to get out from the back of the spiral stairs.
There is insufficient cutlery to accommodate a family of 4 or 5 people, 2 knives, 2 forks and 1 teaspoon. Also, within the kitchen - the cupboard doors have handles missing as well as handles falling off, the fridge door handle is broken, and there is no bin, therefore we used plastic carrier bags hanging from the kitchen window catch.
Bedrooms - there was no wardrobe in the main bedroom and one with just shelves in the small bedroom, no hanging space. A baby's cot is present when not required, taking up space in the bedroom. There's also a sofa style chair in the bedroom, where a small wardrobe could be placed.
There was no servicing of the Villa - linen change, bathroom clean. Therefore, as we were there 2 weeks, I found I was cleaning on my holidays, as well as washing towels and bed linen.
There was only air conditioning in the living room, which I think should be stated in the advert. We were under the impression there would be air con in every room. As we were in temperatures of up to 35 degrees, we had to request some fans as we couldn't sleep.
The neighbours outside party, or stand around chatting outside until 1.30-2am every night, which is loud.
Good points - the property was spotlessly clean when we arrived. The check in process was ok, apart from the owner not speaking much English. Communication with the owner was really good.