- english, spanish, portuguese
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:18
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
We have stayed in many houses in Windsor Hills and this by far was the most disappointing. The house is in need of some TLC. There were no washcloths or dishcloths at all in the house; we had to go buy some. Not very many towels. There was food on the countertop all around the stove. Water poured out from under the kitchen sink where it was leaking around the garbage disposal. Nothing in the game room worked, which was very disappointing with two teenagers. Some of the pillows on the beds did not have pillow cases on them. There were areas throughout the house that needed cleaning, such as some of the bathrooms.
First of all, we're sorry your stay with us wasn't as good as it was supposed to be! We always work hard and do our best to meet your expectations!
I was reviewing the messages/e-mails we received during your stay, but we were never told about those issues, or we would've send someone to fix everything right away! Regarding the towels, we provide one per person that the house acommodates, and sometimes the guests need more. Anyway, we hope to be able to host you again in the future, so you can enjoy much more that you did this time!
All the best,