9 Bedrooms, 9 Baths, Sleeps 18
100% refund if canceled at least 60 days before arrival date.
very nice vacation home lil update needed
the property is very nice and plenty of room for my family of 15 a few problems with check in, and also needs some updates , the rugs need to be replaced in the main sitting room, the second floor furniture is unusable its broken and dirty, some of the kitchen chairs are broken, even with these few complaints I still enjoyed the place and would recommend you book a vacation there.
Birthday Girls weekend IN
The house is amazing and spacious. It was 18 people in my group and we all slept comfortably. The house is equipped with all the dishes and cookware you need. There is 2 of everything. One of the microwaves did not work but the oher did but it took a while to get food hot. I tried calling the number to report but I got no answer. It didnt ruin our stay at all though. The house could use some pool towels too. Easy check in, easy check out, clean, the pool and hot tub was everything. I will be returning!!!! 5 stars!!!!!! In my book
Thank you Sharnice, Happy Belated Birthday! So glad to hear that you and your group enjoyed the house and had a great stay. I apologize if your call was not returned, we will investigate the broken microwave. Please return soon,
Family of 12, and we were all able to fit comfortably. Neighborhiod was nice. Stores were in close distance. Open floor plan is great! Double refrigerators in kitchen worked great for our stay. Will definitely be staying here again!
Sierra, thank you for your review, we are so happy to hear that you enjoyed your stay and found the home to be accommodating for you and your group. We look forward to you staying with us again.
Everything You Need
My family and i enjoyed our self at this location! Beautiful home, great location, about 30 min from downtown Orlando! The pictures just don’t do any justice , the place immaculate! More than enough space for family reunions, a girls trip and etc. the only kink in the stay was, The check In. Upon arrival the security guard acted as if my reservation wasn’t valid until I showed her confirmation which made me feel very uneasy. Overall, I’d recommend this beautiful home for anyone visiting Orlando for sure.
Thank you for your review and comments. They are greatly appreciated. We look forward to your return to Orlando.
Overall, Okay Experience
I was really hoping to have a 5 star stay but that did not happen. This review would have been 1 star but due to the great customer service provided by Nate Roberts (maintenance manager) I am going to give it 3 stars. One of my concerns with my stay at this home was the heated pool. I made sure to contact them multiple times prior to my stay to make sure the pool would be heated when we arrived (I was concerned due to other reviews stating that it was not) and they assured me it would be. i even called again the morning of our arrival and once again they assured me it would be heated. My family and I finally checked in at 4:00 pm and of course the pool was NOT heated and one of the bedrooms was not completely made. I called the telephone provided and of course they gave me the run around, I had to keep calling back. Finally Nate Roberts showed up and listened to my complaints without interruption, he empathized with my dismay and apologized for the inconvenience once I was done speaking. He quickly made sure the bedroom was fixed and he manually begin to heat the pool and Jacuzzi for us. As a result of it not being ready he refunded the pool fee. Overall my family had a good time but it was a rocky start.
Pros: Beautiful home, well kept, hot water in the house remained consistent, multiple fridges, open concept, pool privacy, spacious, ease of checking in and out, gated community, Nate Roberts, close to Walmart and strip of stores/restaurants, 5 car parking, game room
Cons: Pool/Jacuzzi heat, cleaning crew paying attention to detail, TV cable not working morning of checkout
Thank you for your review and comments, we appreciate both. We apologize for the rocky start of your vacation and happy to hear that Nate displayed the customer service we strive for. We are happy to hear that your family had a good time. We hope you will consider Ace Hospitality for your future stays to Central Florida.
This was a great home! Very clean and lots of space!
This home was absolutely amazing. We found it quickly using Google Maps. The directions to enter were sent a couple of days before we arrived. We paid extra for the pool heat and it was well worth it! It's a must! The interior of the home is amazing and clean. It was spacious and had 2 refrigerators and 2 dishwashers. The community is gated so you know you are safe. The home also has things such as bottle openers and wine openers, which was convenient for our adults-only weekend! It is stocked with the necessities as well. The only thing you might want to bring extra of is beach towels. We would love to rent it again with our kids!
Thank you Lela for your review, we appreciate your comments and recommendation for future guests.