This property is rented out and “maintained” by a property management company on AnnaMaria Island. We will never use this company for a rental property again, nor would I recommend any of their properties to any other renter.

My family stayed at The Sandcastle Home on Annamaria Island. I was told that we could not possibly get in any earlier than their check in time due to the fact that the home was being “deep cleaned.” Upon arrival at 4pm, it became clear that no deep clean had taken place, nor any cleaning of any kind had taken place in quite some time. The interior of the home was dirty, and by that I mean that the walls were brown where people had put their hands, on the white ledge going to the second floor, around door handles and door jams. The floors were dirty and the white baseboards and corners were brown from caked on grime. The fan in the master bedroom was broken. The doors leading to the patio were black with accumulated mold. The patio was filthy, and the furniture was dirty and covered in leaves. The pool was filled with dirt and leaves and the filter did not work. There were also no cleaning supplies in the house for us to take care of any of this ourselves.

On top of the home not being suitable to be rented to anyone, the property management company did not take responsibility for the condition of the home. At every turn there were excuses made. We were told that they would send the cleaning person back to clean the home. This person walked in the door defensive, arms crossed, and began telling me that she had already worked all day and wouldn’t be able to clean the things that I pointed out to her. She finally said she would get started and then walked out of the house after 10 minutes and never returned.

I spent the first 3-4 days of my vacation on the phone speaking with the property management employees trying to make the home somewhat comfortable for the remainder of our stay. The pool was out of commision for the first two days that we were there. My family has rented homes every year for the past 20 years and we have never had an experience like this one.