Fully Remodeled 3br Ketch Court Villa
Five Star Properties - Hilton Head
Canceled bookings will not receive a refund
The condo is in a great location for walking or biking to the shops, restaurants, activities, and the beach! The kitchen was decently stocked with pots, pans, and serving pieces and the bedrooms were large enough for all of our things. With the trolley stop right across the street, getting to and from the beach - or anywhere in Sea Pines -was very convenient. We rented bikes and really enjoyed exploring the area using the paths. The community pool across the street was clean and perfect for a quick dip after a day at the beach. The golfers in the family were very pleased that the golf course was also just across the street. Lawton stables was also a crowd favorite and with just a 20 minute bike ride, it was a regular stop on our daily bike ride. We had a bit of trouble with the access code during the week but the property management was quick to reset the code for us. All in all, this was a fabulous vacation for our family of four adults and two children!
2nd time staying
Property is in a great location for Harbour Town and pool/golf. We booked Saturday-Saturday but contacted Five Star Reality notifying them we would arrive on Sunday afternoon. We did this 2 different times. We were told packet would be ready at their office. No one there when we arrived. Finally got someone on phone, this person was at a totally different location and had no clue what was going on. We ended up buying our own Sea Pines passes to get in and went back to their office on Monday to get the packet which was locked up waiting inside.
Condo was hot inside when arrived, large hole in kitchen ceiling exposing water pipes. 2 dead cockroaches on floor.
All this being said, the place is a nice place if it was fixed just a little. Management needs to communicate better. First time we stayed at this condo it was under different management and much easier experience. I would stay again, hopefully issues would be resolved.
Also, Sea Pines has changed policy where unless you own or book through Sea Pines Realty, you can’t park in lot at the Sea Pines Beach Club. This is a huge inconvenience and should be in all VRBO notes for properties.
Great for families
Great place to stay!
The property was extremely clean and well maintained. I would certainly stay there again.
The condo was perfect for our family vacation. Clean and in walking distance to the Sea Pines marina, lighthouse, and Harbour Town golf course. Highly recommended.
Thank you for your wonderful review! We're thrilled you enjoyed your stay and look forward to having you back in the future!
Nice place but....
We were very happy with the unit itself.
However there was full construction going on in The unit in the other side of the adjoining wall. Construction started at 8 am and ended at 6pm everyday.
We were very disappointed in the way 5 Star properties handled this situation when brought to their attention.
They claimed they had no knowledge of the construction which I find hard to believe as the foreman next door said they have been at it for weeks
Five star became very defensive saying that since it was not “in” our unit there was nothing they can do.
5 star properties continue to ignore any calls for a resolution.
Very very disappointed in 5 Star properties
We have never received a negative review on this property in the 3 years we have managed it. The guest did not notify us if any issue until 4 days into their stay at which time they refused to move to another unit and demanded a refund. The guest also threatened a negative review if we did not offer a refund. I am sorry for any noise but according to the HOA the work left at the neighboring property was limited and brief. We have had other guests during this same time frame that the supposed construction was being done and have not had any complaints from anyone. We will always do our best to accommodate guests and make sure they enjoy their stay. This is a lovely unit and the owner and Five Star take great pride in providing a positive guest experience.