Villa, 3 Bedrooms + Convertible bed(s), 2 Baths, (Sleeps 8)
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Our stay was a wonderful experience. Exceeded our expectations.
Property and staff were wonderful. Access to the beach was easy and a nice walk down the boardwalk and the shuttle was always available.
Thank you for your very nice review. I am so glad you enjoyed your stay and we would be happy to welcome you back at any time in the future!
Ok at best
The resort itself was aged and it showed. Elevators smelled like old amusement park rides. The room itself seemed fine at first glance but far from great. Bathroom ceiling was missing sections of paint. The extra pillows in closet I planned on using for the pull out couch had no pillow cases. No extra sheets and blankets provided. Beach chairs/wagon were old and not worth dragging to the beach. The kitchen amenities made it difficult to cook for my family. Selection of pots and pans weren’t impressive. No Tupperware or mixing bowls. The colander wouldn’t fit much more than a box of Mac n cheese. ****Family members rented other units at this resort that had much nicer accommodations for the money. Again... It wasn’t aweful but it was far from great.
First of all, this building is currently being painted and all the resort elevators are being replaced. Secondly, I provide 3 phone numbers that are answered 7 days a week for guests to call with any question or issues. The sheets and pillow cases for the sleeper sofa were in a bag and I could have told her exactly where to find them since she did not see them. It would have taken one phone call. Or she could have called the owner of the cleaning service whose number I also provide and they would have been more than happy to help. I have been renting this villa for years and have had no complaints about the kitchen supplies. The beach cart is only a few months old and no one else (including the guest who checked out the day she checked in) has had a problem with it. We would have been happy to check it and deliver a new one though had we known. We would have been happy to help with any complaint with our supplies had she made one call. We just can't remedy problems we are unaware of until the guest has already left. The resort is in the middle of several improvements in the off season so all of those issues have been addressed.
We had a wonderful visit.
Excellent vacation. Booking agent and all people involved were wonderful. The facilities and room were amazing. Everything you would want or need are right there. Everything was clean and everyone was super friendly. Thanks for helping us have such a great vacation.
we were told this was a ocean front resort which it is not
we were located in one of the building near the entrance of to the road therefore we had to walk to the boardwalk and then walk the boardwalk we saw the shuttle 3 times the entire week we were there. the building are literally falling apart it reeked of mold we had mold in the unit we stayed in the beds were hard as a rock the condo was not spacious it was very small i have been coming to hilton head and using homeaway for over 5 years now and i am very disappointed this time the amount of money that was spent on this condo i could have stayed at another place for the exact same amount and could have been so much closer to the beach. it would not have been so bad if my mother who has cancer and is going through treatment was not with us but she was and it was a very miserable time for her bc we could not tote our tent to the beach for her shade so she didn’t get to enjoy anything hardly also the fact the drye went out days before we got there and we had to use the facility’s dryers and the fact that a representative from the hotel was supposed to come and stay with the repair guy never did so we were left with him alone which was very awkward when he started telling us we needed to have everything cleaned it was very embarrassing!!! i have taken pictures of the unit we stayed in as well!!!!
It is very sad that a guest spends a week in my beach vacation home, never complains about anything while she is there and then posts a list of lies because she is not getting a refund. Nothing in this review is true except for the fact that the dryer had to be repaired during her stay.This lady was NEVER told that this villa is ocean front. The description on my vrbo site plainly states the resort's boardwalk is over the saltwater marsh which is between the resort and the beach. I also provided her with a map of the resort showing the layout. There are only 4 buildings in the resort and she was in the third one. I called her the day before her arrival and let her know the dryer was not working and she said "no problem at all - things happen. We will be in our bathing suits and won't even need it!" I told her it would be repaired and it was fixed on Wednesday. I called again Wednesday morning and told her the repairman would be there around 11:00. I did have someone from our cleaning staff meet him there. This guest's father was at the villa and said "I will be here with him so you do not need to stay". Her claim that this repairman told them to clean the villa is preposterous. He works for an appliance company and could care less what guests do to a villa he has nothing to do with. He was just fixing the dryer. I have never had anyone leave such a slanderous and false review especially saying there is mold. This is a blatant lie as are the rest of her statements. I have very good reviews and the guests who checked in the day she left are there now and very happy . I have reported this review to Homeaway. We are very happy that she would never consider staying in this resort again as she would not be welcome!
IT WAS A VERY GOOD VACATION. WE ENJOYED THE WHOLE WEEK
WE ENJOYED OUR VACATION AT HILTON HEAD. THE CONDO WAS VERY NICE. THE WEATHER WAS FANTASTIC. WE LOVED THAT IT WAS IN WALKING DISTANCE TO THE BEACH AS WELL AS THERE WAS AN INDOOR POOL IN OUR BUILDING AND AN OUTDOOR POOL IN THE OTHER BUILDING. THE ONLY REAL COMPLAINT I HAVE IS THAT THE WASHER AND DRYER IN THE CONDO NEEDED TO BE LARGER FOR THE AMOUNT OF PEOPLE THAT CAN STAY IN THE CONDO. OTHER THAN THAT, THE CONDO WAS VERY ENJOYABLE.
I am so glad you enjoyed your vacation. I wish we could accommodate a larger washer and dryer but with the limited space we have open it is all we can provide. Thank you for your nice review. We enjoyed having you as our guests!
This was a great place to stay for all age children. The children stayed busy between the pools,
beach, and bikes. The condo was great but needs a little work.
Located mid island convenient to shopping, restaurants, bike trails and beaches.